Hallie Kraft
Virginia Beach
Summary
Dynamic and dedicated professional with experience at Gaston's Italian Steakhouse, excelling in guest complaint resolution and dining area management. Proven ability to enhance customer experiences through effective multitasking and strong interpersonal skills. Successfully trained new staff, ensuring high service standards and a welcoming atmosphere for all guests.
Overview
3
3
years of professional experience
Work History
Gaston's Italian Steakhouse Hostess
Gaston Peralta
05.2025 - 11.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
Surf Camp Instructor
Jason Borte Surf School
06.2022 - 08.2024
- Supervised, guided and assisted campers during surfing time to provide developmental stimulation.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Led groups of children safely through variety of camp activities.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VASkills
- Seating coordination
- Dining area maintenance
- Guest complaint resolution
- Dining room management
- Group reservations management
- Customer service
- Effective multitasking
- Strong interpersonal skills
Timeline
Gaston's Italian Steakhouse Hostess
Gaston Peralta
05.2025 - 11.2025
Surf Camp Instructor
Jason Borte Surf School
06.2022 - 08.2024
High School Diploma -
Princess Anne High School