Hamid Zamani

• Provide direct technical and administrative support for litigation services, FOIA responses, and Office of General Counsel (OGC) and Office of Civil Rights (OCR) technology operations. Support secure document handling, e-discovery workflows, and case management tools in accordance with federal privacy, security, and confidentiality requirements.
• Operate and support GSA’s e-discovery platform (Exterro), assisting with administration, user access, and integration across the EDRM lifecycle.
• Process FOIA requests, supporting secure review, redaction, and release of records in compliance with Privacy Act, CUI, and security protocols.
• Convert and produce documents from multiple formats (Google Docs, PDFs, email, shared drives) into approved litigation and production formats (external media, encrypted archives, zip files).
• Support litigation holds, evidence preservation, and retrieval of electronic data from email systems, shared drives, and structured repositories.
• Apply encryption, redaction, and secure handling procedures for sensitive, privileged, and protected information.
• Compile investigation support materials and electronic reports for OCR and legal stakeholders.
• Assist attorneys and EEO Case Managers with presentation setup, A/V troubleshooting, and virtual collaboration tools.
• Provide desk-side and remote user training on litigation support applications, document management tools, and standard GSA hardware/software.
• Enhance presentations and materials using Google Workspace and Adobe Suite tools.
• Document daily activities in the GSA IT Service Desk system, tracking milestones and reporting progress to the Team Lead and Project Manager.

• Manage the full proposal lifecycle for federal RFI/RFP responses, supporting capture strategy, compliance, and cross-functional coordination to deliver high-quality, customer-focused submissions.
• Lead end-to-end proposal development, ensuring compliance with solicitation requirements and evaluation criteria.
• Coordinate with capture managers, solution architects, and technical contributors to gather inputs and develop cohesive responses.
• Conduct competitive and gap analyses to refine proposal strategy and improve win probability (PWIN).
• Track proposal status, readiness, and deliverables to ensure deadlines are met.
• Facilitate internal proposal meetings, assign action items, and monitor progress through completion.

Supported federal IT initiatives by analyzing business requirements, coordinating stakeholders, and improving system workflows to enhance operational efficiency.

• Acted as liaison between stakeholders, technical teams, and leadership to align business needs with IT solutions.

• Managed software issues and enhancements in JIRA, prioritizing and tracking defects through resolution.

• Facilitated Agile ceremonies and supported sprint planning and delivery.

• Gathered, documented, and validated business requirements to ensure accurate implementation.

Created, triaged, and escalated technical tickets while maintaining accurate operational records.

• Produced daily activity reports and operational summaries to support leadership visibility and audit readiness.

• Reviewed incoming requests, validated data, and routed issues to appropriate technical teams.

• Provided end-user support and troubleshooting to minimize operational disruptions.