MOHAMMAD HAMZA SHAHID
Chantilly
Summary
Results-driven IT Data Center Operations professional with demonstrated progression from Tier 1 Technician to Site Manager within IBM Cloud's Washington, DC Region. Brings hands-on expertise in critical infrastructure management, cross-functional team leadership, capacity planning, incident response, and asset lifecycle governance. Combines operational discipline with strategic thinking to drive uptime, optimize costs, enforce SLA compliance, and align data center performance with enterprise business objectives. Holds CompTIA Security+, CySA+, Network+, and ISC2 CC certifications.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Datacenter Operations Site Manager
IBM Cloud
Ashburn, VA
04.2025 - Current
- Directed end-to-end daily data center operations for IBM Cloud's Ashburn campus, ensuring infrastructure reliability, operational excellence, and adherence to all service level objectives.
- Managed cross-functional teams of technicians and specialists, providing direct leadership, coaching, performance management, and workforce planning to sustain high-performing operations.
- Oversaw site capacity planning, preventive maintenance scheduling, change management governance, and operational risk mitigation initiatives.
- Led critical incident management, escalation processes, and infrastructure recovery activities, minimizing impact on cloud services and customers.
- Partnered with engineering, security, facilities, vendors, and executive stakeholders to execute strategic infrastructure initiatives and business continuity programs.
- Oversaw successful execution of multiple high-revenue AI/GPU centric projects resulting in multiple contract deals worth a total of $50+ million dollars of revenue.
Datacenter Operations & Asset Specialist
IBM Cloud
Ashburn, VA
02.2025 - 04.2025
- Managed end-to-end data center asset lifecycle, encompassing procurement, inventory management, deployment tracking, and equipment retirement processes.
- Maintained inventory accuracy through regular audits, asset reconciliation, compliance reviews, and process governance frameworks.
- Coordinated hardware forecasting, capacity planning, and equipment allocation strategies to support business growth and operational requirements.
- Oversaw vendor logistics, receiving operations, equipment disposition, and supply chain activities to ensure timely and accurate fulfillment.
- Analyzed asset utilization and operational metrics to identify inefficiencies, reduce waste, and inform strategic planning decisions.
Datacenter Technician Tier 3
IBM Cloud
Ashburn, VA
12.2024 - 02.2025
- Served as advanced technical resource for complex server, storage, and network infrastructure issues, resolving escalated problems across production environments.
- Led critical incident responses and conducted in-depth troubleshooting to minimize downtime and reduce operational impact on cloud services.
- Managed large-scale server deployments, hardware refresh projects, migrations, and infrastructure lifecycle activities across multiple environments.
- Developed and improved operational processes, technical documentation, and standard operating procedures to elevate team performance.
- Collaborated with engineering, cloud operations, and vendor teams to implement infrastructure improvements and resolve systemic issues.
Datacenter Technician Tier 2
IBM Cloud
Ashburn, VA
06.2024 - 12.2024
- Diagnosed and resolved intermediate hardware, network, and infrastructure issues to maintain service availability across production data center environments.
- Led server deployments, hardware upgrades, component replacements, and system validations within customer and internal environments.
- Coordinated maintenance activities and change implementations with engineering and operations teams, ensuring adherence to change management protocols.
- Trained and mentored Tier 1 technicians on operational procedures, troubleshooting techniques, and data center best practices.
Datacenter Technician Tier 1
IBM Cloud
Ashburn, VA
03.2024 - 06.2024
- Installed, racked, stacked, and decommissioned servers, network devices, and storage equipment in production data center environments following strict safety and change management protocols.
- Performed hardware troubleshooting and component replacements including drives, memory, power supplies, and cabling for high-availability cloud infrastructure.
- Monitored infrastructure alerts, executed routine operational tasks, and responded to incidents following established procedures.
- Maintained accurate asset records, inventory tracking, and data center documentation to support operational accountability.
Department Manager
Wegmans Food Markets
Reston, VA
02.2022 - 01.2024
- Managed grand openings of three consecutive store locations (Alexandria, VA; Washington, DC; Reston, VA), overseeing operations, staffing, and readiness for each launch.
- Led comprehensive onboarding and training programs for new employees; delegated daily tasks and established operational priorities to maintain service quality.
- Managed inventory control, ordering, and replenishment; conducted performance evaluations and provided ongoing coaching for continuous improvement.
- Developed weekly schedules to ensure optimal floor coverage and participated in the recruitment process including candidate interviews.
Education
High School Diploma -
Park View High School
Sterling, VA05-2013
B.S. - Cybersecurity Technology
University of Maryland Global Campus
05-2024
Skills
- Data Center Operations Management Infrastructure Reliability & Uptime Team Leadership & Performance Management
- Incident Management & Escalation Capacity Planning & Forecasting Vendor & Supplier Management
- Asset Lifecycle Governance Change & Risk Management SLA Compliance & Service Excellence
- Disaster Recovery & Business Continuity Cloud Infrastructure (IBM Cloud) Network & Security Fundamentals
- Effective communication with cross-functional teams, stakeholders, and customers to drive alignment and achieve operational objectives
- Proficiency in building strong working relationships through professionalism, active listening, and customer-focused communication
- Maintenance of resilience and composure during critical incidents, effectively troubleshooting problems and supporting business continuity
Certification
CompTIA CySA+ (Cybersecurity Analyst) — May 2024, CompTIA Security+ — March 2024, CompTIA Network+, ISC2 CC — Certified in Cybersecurity (5 Domains: Security Principles, Incident Response, Business Continuity & Disaster Recovery, Access Control, Network Security, Security Operations)
Timeline
Datacenter Operations Site Manager
IBM Cloud
04.2025 - Current
Datacenter Operations & Asset Specialist
IBM Cloud
02.2025 - 04.2025
Datacenter Technician Tier 3
IBM Cloud
12.2024 - 02.2025
Datacenter Technician Tier 2
IBM Cloud
06.2024 - 12.2024
Datacenter Technician Tier 1
IBM Cloud
03.2024 - 06.2024
Department Manager
Wegmans Food Markets
02.2022 - 01.2024
B.S. - Cybersecurity Technology
University of Maryland Global Campus
High School Diploma -
Park View High School