Haneen Mohamed Elshami
Fairfax
Summary
Reliable and customer focused professional with experience in retail, grocery, and food/bakery service. Skilled at providing excellent service, supporting team operations, and adapting in fast paced environments.
Overview
5
5
years of professional experience
Work History
Retail Sales Consultant
Swarovski
2023.07 - 2024.01
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance product displays and customer engagement.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Developed knowledge of Swarovski products to effectively communicate features and benefits to customers.
- Handled inventory management tasks, including restocking shelves and organizing backroom supplies.
- Responded promptly to customer inquiries, resolving issues to ensure a positive shopping experience.
Team Member
Panera Bread
2021.08 - 2022.03
- Prepared and served high quality food and beverages while adhering to safety and sanitation guidelines.
- Assisted in training new team members on operational procedures and customer service standards.
- Followed recipes and portion control guidelines to maintain consistency in food preparation.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cashier Team Lead
Lunds & Byerlys
2021.01 - 2021.05
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring minimal discrepancies during shifts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted loyalty programs to increase customer retention and engagement.
Volunteer
Al - Modira School K-12
2018.12 - 2019.02
- Assisted teachers and students in maintaining educational activities during the 2019 Sudanese Revolution, ensuring continuity of learning amid challenging circumstances.
- Assisted in classroom activities, fostering student engagement and learning.
- Operating the front desk, managed incoming calls, and inquires, providing information and directing them to the appropriate staff.
- Implemented strategies to improve student participation in school events and activities during difficult times.
Education
Biology Pre-Med Track
George Mason University
Fairfax, VA05.2029
Skills
- Customer satisfaction
- Social media
- Teamwork and collaboration
- Customer service
- Sales problem-solving
- FLUENT IN Arabic/English
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Retail Sales Consultant
Swarovski
2023.07 - 2024.01
Team Member
Panera Bread
2021.08 - 2022.03
Cashier Team Lead
Lunds & Byerlys
2021.01 - 2021.05
Volunteer
Al - Modira School K-12
2018.12 - 2019.02
Biology Pre-Med Track
George Mason University