HANEUL IM
Summary
Compassionate intake specialist with exceptional work ethic and case management skill set; consistently meets deadlines and provides support to team. Persistent and resourceful problem-solver with honed communication and organization skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Intake Specialist
Chaffin Luhana
05.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
Legal Assistant
Glasser & Glasser
07.2023 - Current
- Sole Maryland legal assistant designated primarily with scheduling court dates and managing the calendar of firm’s attorneys
- Proficiency in research, document preparation, and case management
- Prep legal documents to be sent for attorney review and court approval
- Maintain consistent communication with appearance counsel for updated instructions and results on active casework
- Remain compliant with training and testing of all client requirements, and legal practices
- Assist in constant improvements to the overall workflow, resulting in enhanced client satisfaction.
Education
North Stafford High School
Stafford, VASkills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Scheduling appointments
- Client Intakes
- Customer Service
- Collaboration and Teamwork
Certificationsaccomplishments
- Data Security Training
- Business Continuity Plan
- Barclays Regulatory Compliance
- FTC Red Flag Rule (Identity theft prevention program)
Strengthsandexpertise
- Calendaring and Scheduling
- Document e-Filing
- Data Entry
- Schedule Management
- Keyboarding
- Law Office Support
- Word-processing
- Daily Docket Reports
- Microsoft Office
- Spreadsheet Data Analytics
- File-Orientation
- County Clerk Office Interface
Timeline
Intake Specialist
Chaffin Luhana
05.2024 - Current
Legal Assistant
Glasser & Glasser
07.2023 - Current
North Stafford High School
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