Hannah Ayres
New Church
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
6
6
years of professional experience
Work History
Customer Service Associate II / Trainee Mentor
Taylor Bank
10.2023 - Current
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Conducted training for new associates in company policies and procedures, fostering a supportive work environment.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Executed a high volume of transactions with significant cash handling responsibility.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Opened multiple accounts efficiently, contributing to customer retention.
Administrative Assistant
Leatherbury Broache
11.2022 - 10.2023
- Generated accurate invoices to improve billing processes.
- Assembled completed income tax returns for compliance with regulations.
- Directed clients on accounting issues, providing clear solutions to inquiries.
- Maintained organized filing vault for efficient document management.
- Prepared and posted deposits to ensure timely financial transactions.
- Controlled postage distribution and accumulation for cost-effective communication strategies.
- Ordered necessary supplies and monitored inventory levels to support operations.
Dental Business Assistant
Eastern Shore Rural Health System
12.2021 - 10.2022
- Efficiently scheduled patient appointments to optimize clinic workflow.
- Directed critical phone calls, prioritizing urgent matters for prompt resolution.
- Verified, produced, and filed essential medical paperwork to maintain records integrity.
- Gathered insurance eligibility information to streamline billing processes.
- Provided assistance to patients and families regarding medical needs and services.
- Maintained prompt response times for patient waiting and phone inquiries.
Service Dispatcher / Marketing Manager
Thornton Services
02.2020 - 12.2021
- Consulted with clients regarding HVAC installation and service needs.
- Oversaw entire HVAC installation process, managing timelines and resources effectively.
- Handled consumer purchases from initial deposits through to final payments.
- Placed orders for equipment and materials based on specific customer requirements.
- Filed and maintained comprehensive records of financial transactions and personal data.
- Facilitated promotion of services and products for enhanced visibility.
Nanny
The Flint and Swift Family
12.2018 - 02.2020
- Managed daily care and nurturing of infants to ensure optimal well-being.
- Coordinated family activities and schedules for effective time management.
- Handled all transportation needs for children, ensuring safety and punctuality.
- Performed housekeeping duties, including cleaning, laundry, and errands completion.
- Mastered effective communication strategies and frameworks for disabled children.
Education
High School Graduate -
Arcadia High School
Oak Hall, VA01.2014
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Eastern Shore Community College
Melfa, VA01.2016
Skills
- Customer service excellence
- Advanced communication skills
- Microsoft Office proficiency
- Multitasking and time management
- Organizational and leadership skills
- Medical system expert
- Bank product knowledge
- Account management
- Clerical support
- Appointment scheduling
- Diverse clientele management
- Employee coaching
Timeline
Customer Service Associate II / Trainee Mentor
Taylor Bank
10.2023 - Current
Administrative Assistant
Leatherbury Broache
11.2022 - 10.2023
Dental Business Assistant
Eastern Shore Rural Health System
12.2021 - 10.2022
Service Dispatcher / Marketing Manager
Thornton Services
02.2020 - 12.2021
Nanny
The Flint and Swift Family
12.2018 - 02.2020
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Eastern Shore Community College
High School Graduate -
Arcadia High School
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