Hannah Cale
Staunton,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Advisor
DuPont Community Credit Union
07.2021 - Current
- Developed trusted relationships with members by being engaged in their financial well being.
- Assisted members daily in account opening, consistently identifying new cross sell opportunities.
- Worked to further engage our membership by educating on products and services.
- Identified risk/ fraudulent activity during account opening as well as through loan application process.
- Verified account and loan documentation to ensure accuracy and completeness.
- Participated in Fraud Liaison Program, gaining further knowledge in identifying fraudulent activity to help protect our members accounts.
Customer Service Associate
Walmart
04.2020 - 06.2021
- Handled returns and refunds for customers.
- Assisted customers with Money Gram Services such as wires, bill pay, and money orders.
- Monitored front areas so that questions could be promptly addressed.
- Distributed returned merchandise to appropriate store departments for restocking.
- Maintained organized returns section to increase efficiency on getting items back to appropriate departments.
Education
Business Management
Blue Ridge Community College
Weyers Cave, VAHigh School Diploma -
Wilson Memorial High School
Fishersville, VA05-2019
Skills
- Transaction processing
- Relationship building
- Strong interpersonal skills
- Credit assessment
- Time management
- Hardworking
- Attention to detail
Certification
- Fraud Liaison Program, DuPont Community Credit Union Fraud Department
Timeline
Member Advisor
DuPont Community Credit Union
07.2021 - Current
Customer Service Associate
Walmart
04.2020 - 06.2021
Business Management
Blue Ridge Community College
High School Diploma -
Wilson Memorial High School