Hannah Custer
Richmond
Summary
Dedicated Clinical Nurse with a strong track record in patient assessment and emergency care. Proficient in chronic disease management and effective communication within healthcare teams. Experienced in Telephone Triage, adept at clinical decision-making and ensuring continuity of care. Committed to promoting patient health through education and resource coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ambulatory Clinical Nurse
VCU Health System
Richmond
04.2024 - 05.2025
- Registered Nurse in an OBGYN clinic responsible for medication administration, vital signs and assessment, managing patient calls/text messages to provider and triaging appropriately.
- RN also responsible for phone and snail mail communications for the provider.
- This role utilized triage experience with Schmitt-Thompson protocols.
Registered Nurse (RN)
VCU Health System
Richmond
03.2023 - 04.2024
- Helped create new protocols for new unit for overnight observation patients caring for adult transplant, cardiac, and bariatric surgery populations.
- Was a superuser for IPASS electronic handoff and charge nurse and resource on the unit.
Urgent Care Nurse
KidMed Pediatric Urgent Care
09.2022 - 03.2023
- 12 room urgent care/ambulatory care setting with 1-2 RNs and 2-3 med assistants.
- As lead RN I would delegate tasks to other clinic members to make sure I was able to provide nursing care to all patients.
- Patients we typically see are lacerations, broken bones, respiratory distress, anaphylaxis, and common communicable illnesses such as flu, covid, RSV, and hand foot and mouth.
- Managed patient question line communicating lab results and provided patient education to common questions.
- Triaged patients to gather information for provider to diagnose.
- Assisted with informed consent for all procedures.
Travel Nurse
People 2.0 aka Matchwell
01.2022 - 09.2022
- PRN travel nurse positions at area hospitals on Medical and Surgical, telemetry and progressive care units.
- Typical ratio is 1:5 or 1:4.
Registered Nurse
VCU Health System
07.2020 - 07.2022
- Provided care on M11W, an inpatient unit with 34 beds, 9 of which are progressive care.
- Worked with general care patient on telemetry.
- Typically patient population includes strokes, spinal surgeries, VP shunts, paraplegic patients, dementia, developmental delay, TBI, ENT surgery, Oral maxillary surgery, seizures, and DT/patient on CIWA.
- The unit also took overflow post surgical patients as needed.
- Provided direct care of up to 5 patients per shift.
- Monitored and documented patient's vitals.
- Directed and managed critical care patients.
- Provided education and discharge instructions.
- Carried out the care plan planning.
- Trained new staff.
- Supervised student nurses.
Education
Associate Degree - Nursing
Northern Virginia Community College
Manassas, VA05.2020
High School -
Brentsville District High School
Nokesville, VA06.2017
Skills
- Medical office experience
- Discharge planning
- Epic EMR systems
- Hospital experience
- Medicare knowledge
- Medical terminology
- Customer service
- Pediatric care
- HIPAA compliance
- Critical thinking
- Organizational skills
- Clinical experience
- Team collaboration
- Interpersonal communication
- Telehealth communication
- Triage and assessment
- Microsoft Word proficiency
- Acute care expertise
- Vital signs monitoring
- Medication administration
- Dementia and Alzheimer's care
- Accountability in nursing
- Memory care strategies
- Motivational interviewing techniques
Certification
Compact Virginia Nursing License #0001297662, Expires 5/2027
References
References available upon request.
Timeline
Ambulatory Clinical Nurse
VCU Health System
04.2024 - 05.2025
Registered Nurse (RN)
VCU Health System
03.2023 - 04.2024
Urgent Care Nurse
KidMed Pediatric Urgent Care
09.2022 - 03.2023
Travel Nurse
People 2.0 aka Matchwell
01.2022 - 09.2022
Registered Nurse
VCU Health System
07.2020 - 07.2022
Associate Degree - Nursing
Northern Virginia Community College
High School -
Brentsville District High School
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