Hannah Daugherty
Goochland
Summary
Dedicated and self-driven Spa Manager and Licensed Massage Therapist with experience overseeing daily spa operations, leading high-performing teams, and delivering exceptional client-centered wellness services. Skilled in staff training, scheduling, inventory management, and driving membership and retail sales to support business growth. Passionate about creating a welcoming, luxury guest experience while maintaining high standards of service, cleanliness, and professionalism. Proven ability to build strong client relationships, resolve concerns effectively, and foster a positive, motivated team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Spa Manager
Hand and Stone Massage and Facial Spa
04.2023 - Current
- Managed daily spa operations to ensure exceptional guest experiences and smooth service flow
- Supervised and supported a team of massage therapists, estheticians, and front desk associates
- Scheduled staff and coordinated appointments to maximize productivity and client satisfaction
- Trained, coached, and mentored team members on service standards, sales techniques, and company policies
- Monitored spa performance metrics, including revenue goals, membership sales, and client retention
- Handled guest concerns professionally, resolving complaints and maintaining high customer satisfaction
- Oversaw inventory management, ordering supplies and reducing product waste through organized systems
- Implemented promotional campaigns and seasonal specials to drive gift card and membership sales
- Ensured compliance with health, safety, and sanitation regulations throughout the facility
- Conducted regular team meetings to communicate updates, motivate staff, and reinforce service expectations
Elite + Massage Therapist
Hand and Stone Massage and Facial Spa
04.2013 - Current
- Delivered therapeutic massage services tailored to client needs and preferences.
- Utilized various massage techniques to alleviate pain, reduce stress, and enhance relaxation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
- Educated clients on self-care practices and post-treatment recommendations for optimal results.
- Provided professional therapeutic massage services tailored to each client’s needs and wellness goals
- Performed client consultations to assess pain, tension, medical history, and preferred pressure levels
- Applied a variety of massage techniques, including Swedish, Oncology, prenatal, and reflexology.
- Developed customized treatment plans to promote relaxation, stress relief, and injury recovery.
- Documented client progress and service notes to ensure continuity of care
- Built strong client relationships, resulting in repeat bookings and increased client retention
- Collaborated with spa team members to ensure seamless guest experiences
- Assisted with promoting spa memberships, packages, and retail products to support business goals
- Stayed current with continuing education and industry best practices
A Mother
My Son
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handling several needs at the same time while staying calm
- Making decisions fast in unpredictable situations
- High empathy and awareness of others
- Ability to respond with compassion and care
Education
Nursing
ECPI
Henrico VA05-2021
Massage Therapy
American Institute of Massage
Henrico VA05-2012
High School Diploma -
Goochland High School
Goochland, VA06-2010
Skills
- Staff management
- Strong Verbal and Written Communication
- Spa operations
- Employee coaching
- Performance evaluations
- Exceptional Client Relations
- Guest Satisfaction & Retention
- Professional Complaint Resolution
- Creating a Luxury Wellness Experience
- Scheduling
- Time Management & Multitasking
- POS and Payment Processing
- Inventory Control
Certification
- CMT - Certified Massage Therapist
- Manager Development Class
- Prenatal Certified
- Oncology Certified
Timeline
Spa Manager
Hand and Stone Massage and Facial Spa
04.2023 - Current
A Mother
My Son
01.2022 - Current
Elite + Massage Therapist
Hand and Stone Massage and Facial Spa
04.2013 - Current
Nursing
ECPI
Massage Therapy
American Institute of Massage
High School Diploma -
Goochland High School