Hannah D. Henderson

• Assisted in patient assessments and documentation to ensure accurate medical records.
• Collaborated with healthcare team members to provide quality patient care.
• Learned and applied infection control protocols to maintain a safe environment.
• Administered medications under supervision, adhering to safety guidelines.
• Participated in training sessions to enhance clinical skills and knowledge of best practices.
• Observed and reported changes in patient conditions to providers promptly.
• Utilized electronic health record systems for efficient documentation and communication of patient information.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Monitored patient reactions after administering medications and IV therapies.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.

• Assisted in processing legal documents and maintaining accurate records.
• Facilitated communication between court personnel and the public regarding case information.
• Supported preparation of court calendars, ensuring timely updates for scheduled hearings.
• Managed filing systems, organizing documents for quick retrieval and reference.
• Train other employees on courtroom dockets.
• Step into the role as acting supervisor when the direct manager is unavailable.
• Maintain communication with various agencies outside of the courthouse.
• Assist the judge during court dockets, preparing dockets, and scheduling court hearings.

• Participated in “huddle”/ debrief before and after shifts.
• Assist patients with Activities of Daily Living.
• Perform vital signs on all assigned patients.
• Pass medication under preceptor’s supervision.
• Complete patient charting with my preceptor.
• Perform Phlebotomy, collect specimens, and check blood glucose levels under the supervision of a nurse.
• Monitor Telemetry (Cardiac monitor) of assigned patients.
• Ensured patient’s physical, mental, and spiritual needs were met.
• Ensured patient’s family’s needs were met.
• Communicated with physicians, patient care partners, other nurses, and other staff regarding patient care.

• Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
• Collaborated with kitchen staff to streamline order delivery and improve efficiency.
• Trained new servers on menu offerings, service standards, and operational procedures.
• Managed dining area to maintain cleanliness and organization throughout service hours.
• Establish standards for personnel performance and customer service.
• Performed excellent customer service skills.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Often volunteered to run errands to pick up last minute supplies needed in the kitchen; trusted with petty cash.
• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Act as a liaison between my unit and the IT group in charge of handling our scanning system when the main supervisor is unavailable.

• Contribute to good public relations through prompt and courteous attention to co-workers and the public.

• Screen various State systems such as the Virginia Case Management System, Laserfiche, Spider and Fusion to obtain data pertinent to cases.

• Maintain accurate records by building new case folders and updating existing case information.

• Responsible for scanning all case documents, U.S. mail and other paperwork into the company system.

• Maintain Excel Spreadsheets.

• Produce digital copies of documents for retention and ensure all copies are legible.

• Provide program support to assist with scanning and uploading of all eligibility program documents.

• Prepare and file required records, reports and related data using accepted methods and basic mathematic skills.