Hannah Hensley
Hampton
Summary
Compassionate and driven individual with a desire to learn and extend her capabilities.
Overview
15
15
years of professional experience
Work History
Home Health Nurse
Beyond Loving Care LLC
02.2023 - 04.2026
- Administered medication and treatments according to care plans.
- Monitored patient vital signs and reported changes to healthcare team.
- Educated patients and families on health management and care protocols.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Provided end of life care.
Patient Service Representative
Riverside Regional Medical Center
12.2020 - 02.2023
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff to streamline care processes.
- Implemented patient satisfaction initiatives, enhancing overall service delivery standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
Food Service Worker
Cheddars Stratch Kitchen
03.2018 - 10.2020
- Prepared and served food items in compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to enhance customer experience.
- Assisted in inventory management, ensuring supplies were stocked and readily available for service.
- Collaborated with team members to streamline workflow during peak service times, improving efficiency.
Food Service Worker
Outback Steakhouse
04.2014 - 06.2017
- Trained new staff on food handling procedures and restaurant protocols to ensure consistency in service quality.
- Implemented improved sanitation practices that reduced incidents of foodborne illnesses within the establishment.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service Worker
Lonestar Steakhouse
03.2011 - 02.2014
- Supervised bar operations, ensuring high service standards and customer satisfaction.
- Trained and mentored bartending staff on cocktail preparation and customer engagement techniques.
- Managed inventory control, minimizing waste while maintaining optimal stock levels.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Started as hostess and ended as bartender.
Education
Associate of Science -
Thomas Nelson Community College
Hampton, VA05-2016
Skills
- HIPAA compliance
- Medication administration
- Care coordination
- Home safety evaluation
- Recording vital signs
- End-of-life care
- Family support
- Geriatric care
- Palliative care
- Patient monitoring
- Quick learner
- Multitasking
- Customer service
- Attention to detail
- Fast-paced environment
- Working quickly
- Working with diverse people
- ServSafe
Timeline
Home Health Nurse
Beyond Loving Care LLC
02.2023 - 04.2026
Patient Service Representative
Riverside Regional Medical Center
12.2020 - 02.2023
Food Service Worker
Cheddars Stratch Kitchen
03.2018 - 10.2020
Food Service Worker
Outback Steakhouse
04.2014 - 06.2017
Food Service Worker
Lonestar Steakhouse
03.2011 - 02.2014
Associate of Science -
Thomas Nelson Community College