Hannah Kline
Roanoke
Summary
Dynamic Healthcare Administrative Assistant with proven expertise at Carilion Clinic in appointment management and insurance verification. Recognized for enhancing patient experiences through exceptional communication and compassionate care. Proficient in EMR systems, ensuring compliance with HIPAA regulations while maintaining accurate patient records. Committed to delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Healthcare Administrative Assistant
Carilion Clinic
04.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Educated customers about billing, payment processing and support policies and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Front Desk Manager
Gold's Gym
02.2024 - 04.2025
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Clinical Associate
Carilion Clinic
05.2016 - 10.2021
- Took and recorded patients' vital signs, documenting in medical charts.
- Provided family members with general health education and tips for patient care.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Answered patient inquiries and provided information about healthcare services.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Completed necessary reports and documentation on time and to specifications.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Education
No Degree - General Studies
Virginia Western Community College
Roanoke, VAHigh School Diploma -
James River High School
Buchanan, VA06-2013
Skills
- Appointment management
- Patient registration
- Insurance verification
- HIPAA compliance
- Co-payment collection
- EMR / EHR
- Electronic medical records
- Telephone etiquette
Certification
- First Aid/CPR Certified
Timeline
Healthcare Administrative Assistant
Carilion Clinic
04.2025 - Current
Front Desk Manager
Gold's Gym
02.2024 - 04.2025
Clinical Associate
Carilion Clinic
05.2016 - 10.2021
No Degree - General Studies
Virginia Western Community College
High School Diploma -
James River High School
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