Hannah Lantz
Midlothian
Summary
Dynamic Account Manager with a proven track record at Auto Driveaway, excelling in client relations and customer service. Expert in relationship building and team training, I successfully enhanced client satisfaction and retention. My strategic approach to problem resolution and effective communication has consistently driven positive outcomes and strengthened partnerships.
Overview
17
17
years of professional experience
Work History
Account Manager
Auto Driveaway
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Manager of Corporate Operations
Domino's Pizza
12.2016 - 12.2022
- Led cross-functional teams to achieve shared goals and drive continuous improvement initiatives.
- Managed budgets and financial reporting, providing accurate data for strategic decision-making purposes.
- Optimized inventory management processes to reduce waste while maintaining appropriate stock levels for business needs.
- Enhanced employee performance by providing comprehensive training programs and regular feedback.
General Manager
Dominos's Pizza
10.2008 - 12.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Henrico High School
Richmond, VA01-2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Team Training
- Client rapport
Timeline
Account Manager
Auto Driveaway
03.2023 - Current
Manager of Corporate Operations
Domino's Pizza
12.2016 - 12.2022
General Manager
Dominos's Pizza
10.2008 - 12.2016
High School Diploma -
Henrico High School
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