Hannah Turlik
Manassas,VA
Summary
Hardworking and driven professional with over five years of customer service experience and a strong academic background in history and museum studies. Skilled in cataloging, research, transcribing, and administrative support. Dedicated to providing excellent visitor experiences and highly capable of managing multiple responsibilities efficiently. Looking to bring strong communication, organizational, and research skills to a role in museums, libraries, archives, or public-facing institutions.
Overview
9
9
years of professional experience
Work History
Tour Guide
Bureau of Engraving and Printing
05.2024 - Current
- Lead tours on production of U.S. currency.
- Distribute and collect electronic tickets.
- Provide visitor assistance and answer inquiries.
- Collected feedback from visitors to refine tour content and improve overall satisfaction ratings.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Sales Associate
United States Holocaust Memorial Museum
09.2023 - 04.2024
- Assisted visitors with purchases and inquiries.
- Maintained clean, organized retail space.
- Restocked merchandise efficiently.
- Created promotional displays to enhance merchandise visibility.
- Handled cash transactions with accuracy per company policies.
- Managed returns and refunds as per store policy.
- Prepared merchandise for sales by tagging or pricing.
Bookseller
Barnes & Noble
03.2018 - 10.2023
- Assisted customers with book selections and special orders.
- Stocked shelves and maintained store organization.
- Collaborated with team to create a positive customer experience.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
Library Intern
Baltimore Museum of Industry
02.2023 - 06.2023
- Cataloged archival library materials.
- Supported archive and collections staff in organizing resources.
- Evaluated collection materials for relevance and condition, contributing to preservation efforts of historical documents.
Museum Intern
Babe Ruth Birthplace and Museum
08.2018 - 12.2018
- Transcribed audio recordings and categorized historical photographs.
- Supported event planning and visitor engagement activities.
- Helped build the museum's contact database.
- Supported event coordination by organizing logistics and facilitating guest experiences during special events.
Cashier
The Home Depot
02.2016 - 06.2018
- Processed transactions efficiently in a high-traffic environment.
- Maintained friendly, helpful customer interactions.
- Balanced school schedule with part-time work responsibilities.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Resolved customer issues promptly, ensuring satisfaction and promoting loyalty to store services.
- Maintained cleanliness and organization of checkout area, contributing to overall store presentation standards.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Arts - World War II Studies
Arizona State University
Tempe, AZ05.2023
Bachelor of Science - History, Museum Studies
Towson University
Towson, MD12.2018
Skills
- Customer service & visitor engagement
- Cataloging & transcription
- Historical research & archival practices
- Schedule & appointment management
- Strong written & verbal communication
- Microsoft Office, basic POS systems
- Cash handling
- Historical research
- Training and mentoring
- Conflict mediation
- Answering client questions
- Time management
Timeline
Tour Guide
Bureau of Engraving and Printing
05.2024 - Current
Sales Associate
United States Holocaust Memorial Museum
09.2023 - 04.2024
Library Intern
Baltimore Museum of Industry
02.2023 - 06.2023
Museum Intern
Babe Ruth Birthplace and Museum
08.2018 - 12.2018
Bookseller
Barnes & Noble
03.2018 - 10.2023
Cashier
The Home Depot
02.2016 - 06.2018
Master of Arts - World War II Studies
Arizona State University
Bachelor of Science - History, Museum Studies
Towson University
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