Hannah Williams
Weems
Summary
Dynamic professional with extensive experience at Millers Services, excelling in project coordination and customer service. Proven ability to optimize operations and resolve conflicts, enhancing team performance and client satisfaction. Skilled in multitasking and decision-making, with a strong focus on achieving strategic goals and fostering collaboration across departments.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Septic Coordinator
Millers Services
01.2024 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Optimized daily technician schedules to maximize route efficiency, assigned personnel based on skillsets to align with job requirements and increase conversion rates, and managed emergency service calls and on-site issues to ensure timely and effective resolution.
- Obtain correct permitting needed from the Health Department and help coordinate with designers/engineers throughout the process.
- Coordinated with external vendors and subcontractors to outsource specialized work as needed, ensuring project requirements were met efficiently.
Customer Service Representative
Millers Services
07.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and converted into a booked service call.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Request all pertinent information that is needed for the property address that service will be taking place.
Sales Associate
Sundays Sun Spa Shop
11.2022 - 07.2023
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted sales revenue through the effective demonstration of product features and benefits.
Teacher
Grandkids Childcare
09.2022 - 11.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Sales Associate
Little England Mercantile
03.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Lifeguard
Water Country USA
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
Gloucester High School/Homeschool
Gloucester, VA05-2023
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Certification
Nextar Call Center Training in Nashville, TN - October 2023
Languages
English
Native or Bilingual
Timeline
Septic Coordinator
Millers Services
01.2024 - Current
Customer Service Representative
Millers Services
07.2023 - 01.2024
Sales Associate
Sundays Sun Spa Shop
11.2022 - 07.2023
Teacher
Grandkids Childcare
09.2022 - 11.2022
Lifeguard
Water Country USA
05.2022 - 08.2022
Sales Associate
Little England Mercantile
03.2022 - 09.2022
Gloucester High School/Homeschool
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