Harlee Askew
Ashland
Summary
Office professional with solid background in administrative functions and office management. Adept at ensuring smooth operations and providing exceptional support to team members and customers. Highly reliable with focus on teamwork and adaptability, excelling in both collaborative and dynamic environments. Very dependable with successful track record of providing administrative support in busy environments. Skilled at handling multiple projects and prioritizing tasks.
Overview
15
15
years of professional experience
Work History
Office Associate
Home Depot
Ashland, VA
08.2024 - Current
- Assisted customers with product inquiries and order placements.
- Collaborated with team members to ensure stock availability and inventory accuracy.
- Participated in training new associates on store policies and procedures.
- Resolved customer issues effectively, enhancing overall satisfaction.
- Implemented safety protocols to maintain a secure environment.
- Provided clerical support to company employees by copying, emailing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Financial Administrator
Advantage Solutions
Ashland, VA
06.2021 - 07.2024
- Managed financial reporting processes to ensure accuracy and compliance with company policies.
- Developed and maintained financial spreadsheets using advanced Excel functions for data analysis.
- Conducted variance analysis to identify trends and inform strategic decision-making within the finance team.
- Maintained an organized filing system for all financial documents, ensuring easy access during audits or other reviews as needed.
- Administer claims, deductions, and reconciliation process by meeting client expectations through maintaining accurate records.
- Process invoices and billing.
- Interface with customers and clients to ensure outstanding customer service.
Assistant Manager
Dairy Queen Grill & Chill
Glen Allen, VA
03.2011 - 01.2018
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Coordinated team schedules.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and training of new employees to maintain adequate staffing levels.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Family Dollar
Richmond, VA
04.2016 - 10.2017
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Developed promotional displays, enhancing product visibility and driving sales growth.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Criminal Justice
J Sargeant Reynolds
Richmond, VAHigh School Diploma -
Patrick Henry High School
Ashland, VA06-2011
Skills
- File organization
- Reception duties
- Data entry
- MS Excel and MS Word
- Bill Processing
- POS Handling
- Order Synchronization
- Guest Reception
- Spreadsheet creation
- Administrative assistance
- Positive attitude
- Customer service
Timeline
Office Associate
Home Depot
08.2024 - Current
Financial Administrator
Advantage Solutions
06.2021 - 07.2024
Assistant Manager
Family Dollar
04.2016 - 10.2017
Assistant Manager
Dairy Queen Grill & Chill
03.2011 - 01.2018
No Degree - Criminal Justice
J Sargeant Reynolds
High School Diploma -
Patrick Henry High School