Harley Garwood
Fredericksburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
2009
2009
years of post-secondary education
Work History
Etsy Shop Owner
Etsy - Seaside Salvages Co.
Fredericksburg
11.2025 - Current
- Managed daily operations including inventory and order fulfillment processes.
- Utilized social media platforms to promote brand awareness and drive traffic to shop.
- Responded promptly to customer inquiries, ensuring excellent service and satisfaction.
- Implemented efficient shipping procedures to streamline delivery timelines for customers.
- Developed marketing strategies for promoting the shop on social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube.
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
- Reviewed feedback from customers about their experiences with the shop's products and services.
- Coordinated with fulfillment centers regarding order processing times and shipment tracking information.
- Developed engaging product descriptions to enhance customer appeal and search visibility.
Server
Quaker Steak & Lube
Fredericksburg
01.2019 - 12.2020
- Took and processed food and drink orders efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated daily specials and promotions to guests.
- Handled customer inquiries and resolved issues promptly.
- Provided exceptional service to high volume of daily customers.
Kids Club Associate /Front Desk Receptionist
Gold's Gym
Fredericksburg
01.2017 - 01.2019
- Supervised children's activities and ensured a safe environment during play.
- Assisted in planning engaging events and programs for kids' fitness.
- Maintained cleanliness and organization of the Kids Club area.
- Communicated effectively with parents regarding children's participation and behavior.
- Collaborated with team members to create a welcoming atmosphere for families.
- Assisted with check-in and check-out procedures for members and guests.
- Assisted in resolving any complaints received from customers in a professional manner.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Room Service Attendant
Hilton Garden Inn Hotel
Fredericksburg
02.2012 - 02.2014
- Delivered food and beverages to guest rooms efficiently and courteously.
- Maintained cleanliness and organization of room service carts and equipment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
- Managed room service orders using hotel management software effectively.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Replenished linens, towels and guest amenities in accordance with established standards.
- Resolved guest concerns and issues quickly and effectively.
Cashier
Food Lion
Fredericksburg
10.2008 - 06.2011
- Processed customer transactions efficiently at checkout stations.
- Maintained cleanliness and organization of checkout area and surrounding space.
- Assisted customers with inquiries regarding products and services offered.
- Provided friendly service to enhance customer satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
Server/Restaurant Hostess
Cheeseburger In Paradise
Fredericksburg
07.2006 - 12.2008
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately.
- Maintained cleanliness and organization of dining and service areas.
- Handled cash transactions and operated the point-of-sale system effectively.
- Resolved guest complaints professionally to enhance their dining experience.
- Provided exceptional service to high volume of daily customers.
Education
Massaponax High School
Fredericksburg, VASkills
- Inventory management
- Social media marketing
- Customer service
- Order fulfillment
- Small business operations
- Comfortable working independently in a remote environment
- Experienced with web-based platforms, dashboards, and online tools
- Strong typing and computer navigation skills
- Reliable internet access and ability to meet productivity expectations
- Maintained confidentiality and data privacy standards
- Excellent attention to detail
- Strong reading comprehension
- Time management and reliability
- Ability to adapt to policy updates and feedback
- Calm, focused, and professional demeanor
- Professional written communication
- Dependable & punctual
Languages
English
Professional
Affiliations
- Gardening
- Woodworking
- Etsy shop owner
- Beach lover
Stay at home Parent
- Reliable and organized professional returning to the workforce after several years managing full-time household and family responsibilities as a stay at home parent. Strong in communication, time management, and problem-solving. Seeking a long-term opportunity to contribute and grow. I’m excited to return to the workforce and bring the organization, responsibility, and multitasking skills I’ve developed into a professional role
References
References available upon request.
Timeline
Etsy Shop Owner
Etsy - Seaside Salvages Co.
11.2025 - Current
Server
Quaker Steak & Lube
01.2019 - 12.2020
Kids Club Associate /Front Desk Receptionist
Gold's Gym
01.2017 - 01.2019
Room Service Attendant
Hilton Garden Inn Hotel
02.2012 - 02.2014
Cashier
Food Lion
10.2008 - 06.2011
Server/Restaurant Hostess
Cheeseburger In Paradise
07.2006 - 12.2008
Massaponax High School