Harlie Tissot
Norfolk,VA
Summary
Dynamic veterinary professional with experience at Nelson Veterinary Services, excelling in patient care and record-keeping. Skilled in IV catheter placement and client communication, I enhanced workflow efficiency and fostered trust with pet owners. Committed to animal welfare, I consistently delivered exceptional service and maintained meticulous documentation. I also loved the receptionist side of my job dealing with documentation, patient scheduling, billing, filing, and phone calls.
Overview
4
4
years of professional experience
Work History
Vet Tech Assistant/receptionist
Nelson Veterinary Services
Chester Ca
06.2021 - 08.2023
- Supported veterinarians in executing procedures and examinations, prioritizing animal comfort and safety.
- Sterilized and organized surgical instruments and equipment for veterinary procedures.
- Facilitated team collaboration to enhance workflow efficiency in a dynamic veterinary setting.
- Optimized record-keeping processes to ensure accurate and efficient updates of patient files after each visit.
- Facilitated enhanced patient care by assisting with medical procedures, including medication administration and vaccination delivery.
- Oversaw appointment scheduling to enhance time management for staff and clients.
- Assisted veterinarians in executing diagnostic tests to ensure precise diagnoses.
- Enhanced client retention by delivering exceptional customer service that fostered trust between pet owners and veterinary practice.
- Executed regular sanitization of equipment and work areas in adherence to established protocols.
- Executed pre-operative preparations for animals, including shaving surgical sites and managing anesthesia monitors.
- Managed processing of new patients and updating of client records utilizing standardized registration systems and encrypted databases.
- Documented patient symptoms and medical observations to guide treatment strategies.
- Maintained comprehensive records of animal treatments and medications administered.
- Administered injections, oral medications, and topical treatments as prescribed by veterinarian.
- Guided clients through post-surgical care and nutrition protocols.
- Managed cleaning, sterilization, and maintenance of kennels, operating rooms, and surgical equipment.
- Facilitated onboarding processes for new clients and ensured timely completion of necessary paperwork.
Receptionist Assistant
Chester Veterinary Services
04.2019 - 10.2020
- Oversaw patient check-in and check-out operations to enhance workflow efficiency.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Conducted inventory management of office supplies, ensuring adequate stock levels maintained.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Plumas Charter School
Chester, CASkills
- Patient restraint
- Prescription filling
- IV catheter placement
- Client communication
- Medical record-keeping
- Vital signs
- Urinalysis collection
- General anesthesia monitoring
- Physical examination
- Patient monitoring
- Intravenous injection
- Nail trimming
- Medication dispensing
- Patient positioning
- Wound management
- Medication administration
- Euthanasia
- Data entry
- Telephone skills
- Time management
- Organization skills
- Customer and client relations
- Appointment scheduling
- Verbal and written communication
- Greeting and seating clients
- Office administration
- File management
- Typing speed
- Documentation and reporting
- Front desk operations
- Phone etiquette
- Recordkeeping and bookkeeping
- Positive and professional
Timeline
Vet Tech Assistant/receptionist
Nelson Veterinary Services
06.2021 - 08.2023
Receptionist Assistant
Chester Veterinary Services
04.2019 - 10.2020
High School Diploma -
Plumas Charter School