Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Hashim Thurston

Chesapeake

Summary

Proven leader and strategic thinker, excelled at Tidewater Community College by driving academic performance improvements and fostering community engagement. Skilled in customer service and team leadership, I've significantly raised satisfaction ratings and mentored staff to peak performance. Expert in store operations and employee training, I thrive in fast-paced environments, consistently achieving and surpassing goals.

Overview

8
8
years of professional experience

Work History

Store Manager

Hair Beauty Supply
11.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education Support Specialist I

Tidewater Community College - Chesapeake Campus
07.2017 - Current
  • Entered and managed data into online student information systems.
  • Developed and implemented data-driven instructional strategies, leading to improved academic performance among students.
  • Collaborated with teachers to improve curriculum planning and development, resulting in higher student engagement.
  • Contributed to the ongoing improvement of the institution by actively participating in committee work, professional organizations, and community outreach efforts.
  • Mentored new educators on best practices in teaching methods and classroom management techniques, contributing to their professional development.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Fostered positive relationships with both students and colleagues alike by demonstrating empathy, respect, patience throughout daily interactions.
  • Communicated with parents, students and teachers regularly and built productive relationships to support education.

Assistant Store Manager

Little Caesars Pizza
07.2018 - 10.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Culinary

Tidewater Community College
Chesapeake, VA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Outstanding communication skills
  • Goals and performance
  • Team motivation
  • Relationship building and management
  • Strategic thinker
  • Team building and leadership
  • Personnel development

Interests

  • I enjoy helping others and giving back to the community
  • Outdoor Recreation
  • Music
  • Backpacking and Hiking
  • Gardening
  • Growing herbs, vegetables, or fruits in home gardens
  • I have a passion for photography and editing photos
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Store Manager

Hair Beauty Supply
11.2021 - Current

Assistant Store Manager

Little Caesars Pizza
07.2018 - 10.2023

Education Support Specialist I

Tidewater Community College - Chesapeake Campus
07.2017 - Current

Culinary

Tidewater Community College

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Hashim Thurston