Hassab Alrasul Osman
Herndon
Summary
Dynamic Ramp Agent with United Airlines, skilled in aircraft marshalling and loading operations. Proven problem-solver who enhances efficiency and safety on the ramp. Delivered exceptional service by assisting crew and travelers, ensuring smooth baggage handling for numerous daily flights. Committed to fostering teamwork and maintaining high operational standards.
Overview
3
3
years of professional experience
Work History
Ramp Agent
United Airlines
04.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Cargo Office Agent
Worldwide Flight Services
02.2022 - 06.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Prepared and presented contracts and other legal documents to clients.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Assist in coordinating shipments, deliveries, and tracking of cargo to ensure timely arrivals.
- Manage inventory levels and assist in organizing warehouse storage for optimal efficiency.
- Prepare shipping documentation, including bills of lading, customs forms, and shipping manifests.
- Communicate with carriers, suppliers, and customers to resolve any shipping or delivery issues.
- Help maintain accurate records of shipment details, delivery schedules, and inventory.
Education
Bachelor of Arts - Accounting And Finance
Sudan Universty
Khartoum, Sudan09-2017
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Crew assistance
- Math and computer skills
- Proficient in Microsoft office suite
- Patent time management
- Teamwork and collaboration
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Ramp Agent
United Airlines
04.2022 - Current
Cargo Office Agent
Worldwide Flight Services
02.2022 - 06.2024
Bachelor of Arts - Accounting And Finance
Sudan Universty
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