Hawwii Abtew
Alexandria
Summary
Detail-oriented Business Analyst with over 1 year of experience in ServiceNow, specializing in gathering business requirements, process design, and stakeholder collaboration to deliver efficient IT solutions. Skilled in developing system documentation, test plans, and process flows while supporting organizational change management. Adept at bridging the gap between business needs and technical implementation to ensure successful solution adoption.
Overview
1
1
year of professional experience
Work History
Business Analyst
ADG Information Systems, Inc
Brookeville
01.2025 - Current
- Gathered and documented business requirements by collaborating with cross-functional teams and stakeholders.
- Developed process flows, functional specifications, and user stories to support ServiceNow implementations.
- Created requirement and design documentation, use cases, test scripts, and system manuals to ensure project alignment.
- Supported quality management reviews and validated that business and design requirements were met during testing.
- Assisted in developing and executing test plans, ensuring defect tracking, and resolution.
- Built strong relationships with project stakeholders to promote the adoption of ServiceNow solutions.
- Contributed to Organizational Change Management efforts by preparing stakeholders for 'to be' processes and system changes.
Education
Bachelor of Science - Business Information Systems And Technology
Old Dominion University
Norfolk05-2025
Skills
- ServiceNow Platform (1 years)
- Business Process Analysis & Improvement
- Requirements Gathering & Documentation
- Use Cases, Test Plans & Scripts Development
- Process Flows & System Design Specifications
- Stakeholder Engagement & Relationship Building
- Organizational Change Management (OCM) Support
- Quality Assurance & UAT Coordination
Timeline
Business Analyst
ADG Information Systems, Inc
01.2025 - Current
Bachelor of Science - Business Information Systems And Technology
Old Dominion University
Similar Profiles
SYED HASAN MEHDISYED HASAN MEHDI
IT Consultant at MINISTRY OF INFORMATION & BROADCASTING (under ADG Online Solution Pvt Ltd)IT Consultant at MINISTRY OF INFORMATION & BROADCASTING (under ADG Online Solution Pvt Ltd)
JOYCE TSIGAJOYCE TSIGA
Projects Accountant/Grant Officer at Health Information Systems Information HISPProjects Accountant/Grant Officer at Health Information Systems Information HISP
Venu Gopal BollepalliVenu Gopal Bollepalli
Associate Team Lead at CAMP Systems Pvt. Ltd. (MOTOR Information Systems)Associate Team Lead at CAMP Systems Pvt. Ltd. (MOTOR Information Systems)
Cory BlackstonCory Blackston
SENIOR PORTFOLIO MANAGER at Gates HudsonSENIOR PORTFOLIO MANAGER at Gates Hudson
Taher AbdellatiffTaher Abdellatiff
Sr. Executive Assistant at PenChecks TrustSr. Executive Assistant at PenChecks Trust