Hayden Brown
Danville
Summary
Dynamic professional with extensive experience in customer service at Hobby Lobby, excelling in cash handling and team collaboration. Recognized for enhancing customer satisfaction through personalized service and effective problem-solving. Proven ability to train staff and implement efficient processes, contributing to a positive work environment and increased sales.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier, Stockman, Cleaner, Truck Processor
Hobby Lobby
07.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, balancing at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Managed inventory restocking, ensuring optimal product availability.
- Collaborated with team members to maintain store cleanliness and organization.
- Implemented promotional displays, increasing customer engagement and sales.
- Trained new staff on cash handling procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Restaurant Waiter
Ciro's Pizza
09.2023 - 12.2023
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Assisted with menu recommendations, enhancing guest experience through knowledge of offerings.
- Processed payments accurately and maintained cash register integrity throughout shifts.
- Collaborated with kitchen staff to ensure seamless communication and timely meal preparation.
- Trained new waitstaff on restaurant protocols, improving team performance and service quality.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Pool Hall Chef
Danville Golf Club
04.2022 - 08.2022
- Prepared diverse menu items adhering to food safety and sanitation standards.
- Collaborated with kitchen staff to streamline food preparation processes.
- Assisted in inventory management and ingredient sourcing for daily operations.
- Developed new recipes, enhancing customer satisfaction and dining experience.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Monitored cooking times to ensure optimal flavor and presentation consistency.
- Trained junior kitchen staff on proper cooking techniques and safety protocols.
- Implemented feedback from customers to refine menu offerings and service quality.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
Education
Associate in Engineering Technology - Heating Ventilation And Air Conditioning
Danville Community College
Danville, VA06-2026
High School Diploma -
Westover Christian Academy
Danville, VA05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Order taking
- Written and verbal communication
Accomplishments
- Trained and mentored over twenty employees.
- Achieved store cleanliness through effectively helping with placing everything in its correct spot
- Collaborated with team of Three in the development of Processing over 200,000 items in one day
Certification
- OSHA 10 License - 2 weeks
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gym Workouts
- Auto Repair/Restoration
- Woodworking
- Hiking
- Kayaking
- Swimming
- Playing multiple instruments including ( Acoustic and Electric Guitar, Piano, Pedal steel)
- Singing and Harmonizing
- Going to Concerts, Races, etc
Timeline
Cashier, Stockman, Cleaner, Truck Processor
Hobby Lobby
07.2024 - Current
Restaurant Waiter
Ciro's Pizza
09.2023 - 12.2023
Pool Hall Chef
Danville Golf Club
04.2022 - 08.2022
Associate in Engineering Technology - Heating Ventilation And Air Conditioning
Danville Community College
High School Diploma -
Westover Christian Academy