Hayleigh Kelly
Christiansburg
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Virginia ABC. Skilled in POS system operation and fostering teamwork, I excel in high-pressure environments, significantly improving service delivery. My approach combines effective problem-solving with exceptional client service, driving repeat business and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Virginia ABC
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cleaner
Mandi Ramey
05.2024 - 09.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned turns after the college kids left for break
Delivery Driver
Instacart
12.2021 - 08.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver
Uber Eats
12.2021 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Seasonal Worker
Spirit Halloween Super Store
09.2021 - 11.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
Christiansburg High School
Christiansburg, VA12.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Money handling
- Client service
- POS system operation
- Problem-solving
Timeline
Cleaner
Mandi Ramey
05.2024 - 09.2024
Sales Associate
Virginia ABC
10.2022 - Current
Delivery Driver
Instacart
12.2021 - 08.2024
Delivery Driver
Uber Eats
12.2021 - 07.2024
Seasonal Worker
Spirit Halloween Super Store
09.2021 - 11.2021
Christiansburg High School
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