Hayley Troth
ROANOKE
Summary
Dynamic Assistant General Manager at Tuco's Taqueria with proven expertise in staff management and inventory control. Enhanced onboarding processes and improved service delivery, resulting in increased customer satisfaction. Skilled in operations management and team leadership, driving sales growth through effective marketing initiatives and strong vendor relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tuco's Taqueria
09.2024 - 11.2025
- Assisted in managing daily operations to ensure efficient restaurant workflow.
- Coordinated staff schedules to optimize labor resources and improve service delivery.
- Developed training materials for new employees, enhancing onboarding processes.
- Monitored inventory levels, ensuring adequate stock for menu offerings.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Assistant Manager/Bartender/Server
Allsports Cafe
07.2017 - 09.2024
- Led team in daily operations, ensuring efficiency and high service standards.
- Implemented inventory management system to optimize stock levels and reduce waste.
- Trained new staff on operational procedures and customer service best practices.
- Analyzed sales data to identify trends and inform strategic decision-making.
Education
Associate of Science - Practical Nursing
Skyline College
Roanoke, VA11.2011
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Vendor relationship management
- Menu development
- Team leadership strength
Certification
ABC MART completed January 2024
Becoming a Veterinary Assistant completed October 2023
Timeline
Assistant General Manager
Tuco's Taqueria
09.2024 - 11.2025
Assistant Manager/Bartender/Server
Allsports Cafe
07.2017 - 09.2024
Associate of Science - Practical Nursing
Skyline College