Summary
Overview
Work History
Education
Skills
Timeline
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Haymanot Chercos

Haymanot Chercos

Alexandria

Summary

Dynamic and customer-focused professional with a strong work ethic, honed at Addis Credit & Saving Institution S.C. Proven expertise in cash handling and transaction accuracy, complemented by exceptional customer service skills. Adept at building lasting relationships and identifying sales opportunities, driving customer satisfaction and loyalty.

Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Teller

Addis Credit & Saving Institution S.C
05.2021 - 04.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Sales Associate

AMHA Home and Office Furniture Store
08.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Civil Engineering

Addis Ababa University
Addis Ababa, Ethiopia
10-2021

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash handling expertise
  • Patience and empathy
  • Goal-oriented focus
  • Listening and comprehension
  • Customer relationship building

Timeline

Teller

Addis Credit & Saving Institution S.C
05.2021 - 04.2024

Sales Associate

AMHA Home and Office Furniture Store
08.2020 - 02.2021

Bachelor of Science - Civil Engineering

Addis Ababa University

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Haymanot Chercos