Heather Badalucca
Norfolk
Summary
Experienced in managing daily operations of a business, including staff hiring and training, with a focus on enhancing customer satisfaction and loyalty. Developed strategies to maintain relationships with clients through superior service delivery, contributing to overall business success. Collaborated effectively with stakeholders on joint ventures, demonstrating strong team-building skills. Proficient in payroll management and compliance with state laws, ensuring accurate processing of employee compensation and benefits.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner of Residential House Cleaning
H&K Enterprise
03.2016 - 04.2025
- Managed daily operations of business, including hiring and training staff.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
Payroll Assistant
Woodson Pawn
Jacksonville
07.2004 - 02.2017
- Calculated overtime wages and vacation accruals as required by state laws.
- Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Prepared quarterly reports for local, state, and federal agencies such as W-2s, 1099s, 941s.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Updated payroll system with new hire information including benefits deductions.
- Prepared purchase orders and expense reports.
- Processed employee rehires, transfers, terminations and withholdings.
Sales, Customer Service and Collections
Marketing Inc.
Virginia Beach
06.1999 - 06.2003
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Science - Paralegal Studies
Coastal Carolina Community College
Jacksonville, NC06-2017
Cosmetology -
Norfolk Vocational Institute
Norfolk, VA06-1992
Skills
- Legal research
- Case management
- Document preparation
- Customer service
- Team building
- Employee training
- Small business operations
- Customer relations
Certification
- Anti Laundering Certification for Collections.
Timeline
Owner of Residential House Cleaning
H&K Enterprise
03.2016 - 04.2025
Payroll Assistant
Woodson Pawn
07.2004 - 02.2017
Sales, Customer Service and Collections
Marketing Inc.
06.1999 - 06.2003
Associate of Science - Paralegal Studies
Coastal Carolina Community College
Cosmetology -
Norfolk Vocational Institute