Heather Barrett
Marion
Summary
Detail-oriented hospitality professional with 9+ years of experience in reservations, group coordination, and guest services. Proven ability to manage bookings from inquiry to completion, interpret agreements, coordinate across departments, and resolve guest issues. Strong communicator with excellent organizational and multitasking skills.
Overview
14
14
years of professional experience
Work History
Ticketing Sales & Service Manager
Biltmore Estate
Asheville, NC
06.2022 - 04.2025
- Managed high-volume reservations, including group bookings, availability, pricing, and guest communications
- Served as primary liaison across departments (Group Sales, Guest Relations, Lodging, F&B, Retail) to ensure seamless group experiences
- Oversaw scheduling and daily operations while maintaining service standards and workflow efficiency
Ticketing Sales & Service Supervisor
Biltmore Estate
Asheville, NC
10.2019 - 06.2022
- Ensured accuracy of booking details, guest information, and promotional rates
- Responded to phone/email inquiries promptly with professional communication
- Resolved escalated guest issues through effective service recovery
- Supported hiring, training, and performance management of staff
Assistant Store Manager (Merchandising / HR)
Kroger
Johnson City, TN
04.2016 - 10.2019
- Recruited, trained, and supervised staff while supporting daily store operations
- Managed scheduling, inventory, and merchandising to meet sales goals
- Improved customer satisfaction through service coaching and operational efficiency
Operations Manager
Old Time Kettle Corn & Concession Co. LLC
Marion, VA
10.2011 - 12.2015
- Coordinated logistics and bookings for large-scale events (1,000–500,000 attendees)
- Managed scheduling, inventory, sales, and customer service operations
- Built vendor relationships and ensured high-quality guest experiences
Education
Bachelor of Science - Psychology
Virginia Polytechnic Institute And State University
Blacksburg, VASkills
Group Reservations
Booking Management
Guest Relations
Cross-Functional Coordination
Payment Tracking
Scheduling
Conflict Resolution
Microsoft Office (Word, Excel)
Time Management
Communication
Languages
English
Timeline
Ticketing Sales & Service Manager
Biltmore Estate
06.2022 - 04.2025
Ticketing Sales & Service Supervisor
Biltmore Estate
10.2019 - 06.2022
Assistant Store Manager (Merchandising / HR)
Kroger
04.2016 - 10.2019
Operations Manager
Old Time Kettle Corn & Concession Co. LLC
10.2011 - 12.2015
Bachelor of Science - Psychology
Virginia Polytechnic Institute And State University