Heather Brown
Richmond
Summary
Dynamic entrepreneur with a proven track record at AAP Services, enhancing customer satisfaction and loyalty through innovative strategies and exceptional project management. Skilled in team development and strategic thinking, I excel in creating engaging programs and fostering community involvement. Expertise in customer relations and innovative solutions drives success and employee engagement.
Overview
10
10
years of professional experience
Work History
Self Employed Entrepeneur
AAP Services
04.2017 - 08.2024
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new client relationships successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Activity Director Assisted Living
Holiday Dogwood Terrace
02.2015 - 10.2017
- Developed engaging programs and trips for enhancing participant satisfaction and community involvement.
- Coordinated events to increase resident interaction and engagement.
- Improved participant engagement by creating diverse activity schedules.
- Customized programs for meeting individual needs and preferences.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05-2002
Skills
- Entrepreneurial personality
- Team development
- Innovative mindset
- Strategic thinking
- Customer relations
- Creative
- Team oriented
Timeline
Self Employed Entrepeneur
AAP Services
04.2017 - 08.2024
Activity Director Assisted Living
Holiday Dogwood Terrace
02.2015 - 10.2017
Bachelor of Science - Psychology
Virginia Commonwealth University
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