Heather Castro
Lake Frederick,VA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Assistant Deli/Bakery Manager
Food Lion
02.2023 - Current
- Oversee both deli and bakery
- Advise and direct employees and standard practices
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Maintained top 10 in deli bakery sales for the district
Receptionist
Piedmont Pets Veterinary Care
09.2022 - 02.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Owner
Heathers Sweet Treats
06.2014 - 01.2023
- Produce, product ordering, accounting, book events, set-up displays and products for events, local marketing, and social media marketing
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
District Leader
Primerica
04.2021 - 12.2021
- Educate and guide persons through finances
- Compile, submit and build policies for clients
- Follow up and organize clients’ financial needs
- Increased teams of four to 10 in productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Organized company events and gatherings, fostering positive employee relations and company culture.
Administrative Assistant/Dental Assistant
Brite Smile Dental
03.2020 - 08.2020
- Responsible for daily tasks such as scheduling and confirming appointments, checking patients in/out, and receiving payments/copays
- I had to verify insurance information along with sending necessary documentation
- Other responsibilities included filling in as dental assistant where I would assist the doctor with the patients’ cleanings and procedures, set up work area, clean utensils, and maintain a sanitary work environment
Deli Manager
Food Lion
10.2008 - 08.2009
- Motivated, supported, and supervised
- Hired and trained employees
- Placed department orders and handled monthly inventories
- Created weekly schedules
- Development new selling strategies
- Achieved improved sales, shrink, and succeeded inventory requirements
- Set schedules for a staff of eight by planning and designating shifts and hours.
- SERV Safe Certified
Education
BA - Business Administration
Strayer University
Fredericksburg, VA12.2019
AA - Liberal Arts
Lord Fairfax Community College
Warrenton, VA06.2007
Skills
- Customer service/relations
- Budget planning
- Inventory
- Leading
- Strategic planning
- Marketing
- Organization
- Communication
- Order management
- Organization skills
- Time management
- Community engagement
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved the top 10 bakery sales for the district for four month consecutively.
- Updated and maintained company database to reflect current and accurate client records for more than 50 accounts.
Certification
Life and Annuities License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Deli/Bakery Manager
Food Lion
02.2023 - Current
Receptionist
Piedmont Pets Veterinary Care
09.2022 - 02.2023
District Leader
Primerica
04.2021 - 12.2021
Administrative Assistant/Dental Assistant
Brite Smile Dental
03.2020 - 08.2020
Owner
Heathers Sweet Treats
06.2014 - 01.2023
Deli Manager
Food Lion
10.2008 - 08.2009
BA - Business Administration
Strayer University
AA - Liberal Arts
Lord Fairfax Community College
Communication Skills
Great communication and team building skills. Strong personable skills as shown in 2002, as only a high school student, I leader and given many responsibilities. My personality along with my experience has allowed me to handle unexpected situations either with associates or customers. I’m known to be pleasant and easy to work with.
Awards
- Employee of the Month
- Leadership Award
- Best Performer Award
- Honor Society
Leadership Experience
I enjoy witnessing people grow and learn and understand that not everyone communicates/learns the same way. Strong ability to identify and overcome barriers. Create and provide strong morale by keeping the team updated with open communication. Great belief in leading through example. Extremely capable of handling challenging situations and detecting possible problems, creating early resolution/prevention.
Communication Skills
Great communication and team building skills. Strong personable skills as shown in 2002, as only a high school student, I leader and given many responsibilities. My personality along with my experience has allowed me to handle unexpected situations either with associates or customers. I’m known to be pleasant and easy to work with.
Awards
- Employee of the Month
- Leadership Award
- Best Performer Award
- Honor Society
Similar Profiles
Rayanne MooreRayanne Moore
Office Assistant at Food LionOffice Assistant at Food Lion
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Marquise EdmondsMarquise Edmonds
Warehouse Associate at Food Lion Distribution CenterWarehouse Associate at Food Lion Distribution Center
Amber PerkinsAmber Perkins
Bookkeeper at Food LionBookkeeper at Food Lion
Kevin ScottKevin Scott
Founder at Go Global Food LLCFounder at Go Global Food LLC