Heather Clatterbuck
Linden
Summary
Dynamic Branch Manager with a proven track record at United Bank, excelling in strategic planning and relationship management. Expert in driving sales development and enhancing customer service, I successfully grew the customer base and inspired teams to achieve peak performance, fostering a culture of excellence and compliance.
Overview
23
23
years of professional experience
Work History
Branch Manager III/VP
United Bank
Front Royal
04.2003 - Current
- Managed daily operations, optimizing branch functionality and service delivery.
- Led team to achieve high customer satisfaction through exceptional service.
- Developed and implemented strategies to enhance branch performance.
- Analyzed financial reports to identify growth opportunities for the branch.
- Managed staff scheduling, hiring and training processes.
- Trained new employees on policies and procedures, enhancing onboarding processes.
Branch Manager III/VP
United Bank
Front Royal
04.2003 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Grew business banking relationships through proactive outreach.
- Supported outside sales force by servicing clients and identifying new business opportunities.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Conducted performance reviews for branch employees to enhance team development and align goals.
- Planned work schedules to maintain adequate staffing levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Performed regular audits of financial records to ensure accuracy.
Education
VBA Diploma of Graduation - Bank Management
Virginia Bankers School of Bank Management
Charlottesville, VA08.2021
Certificate in Principles of Banking - Banking
Lord Fairfax Community College
Middletown, VA05.1997
High School Diploma -
Sherando High School
Stephens City, VA06.1995
Skills
- Banking services
- Financial analysis
- Credit analysis
- Sales strategy
- Strategic planning
- Relationship management
- Customer service
- Employee evaluations
- Coaching
Accomplishments
- Led additional teams located in Shenandoah County to include the Strasburg and Woodstock branch while still maintaining my daily duties as dual Manager of the Warren and Shenandoah Avenue branches .
- Completed accomplishments such as updating staff on current policies and procedures, restructuring daily process to help the branches be more effective and sales driven.
- Hired and trained new and existing staff on United Bank's core values.
Education and Training
other,other,other
Community Involvement
I find it rewarding to give back to the community that I have worked in for over 30 years. Seeing the growth of our town and rising new leaders is worth the commitment. Below are experiences I am happy to be involved with.
United Way of Northern Shenandoah Valley
- I enjoy working with the community and currently serve on the United Way of Northern Shenandoah Valley since January of 2018. Within my time on the United Way Board, I served as Secretary from 2020-2021, and Chair President from 2021-2022.
Front Royal Rotary Club
- I am a member of the Front Royal Rotary Club. I served as Speaker Chair from 2019-2022 inviting local speakers and non-profits to our club for presentations on their roles in our community. I had the pleasure of inviting Congressman Ben Cline to speak on behalf of the U.S. House of Representatives and his goals in Virginia.
Front Royal Church of the Brethren
- I currently serve as Financial Secretary for The Front Royal Church of the Brethren since 2018.
Virginia Bankers Association
- I have actively participated in Teach Kids To Save since 2008 with the local schools in Warren County.
Timeline
Branch Manager III/VP
United Bank
04.2003 - Current
Branch Manager III/VP
United Bank
04.2003 - Current
VBA Diploma of Graduation - Bank Management
Virginia Bankers School of Bank Management
Certificate in Principles of Banking - Banking
Lord Fairfax Community College
High School Diploma -
Sherando High School