Heather DeMarino
Cape Charles
Summary
Dynamic professional with a strong background in customer service. Skilled in multitasking, conflict resolution, and effective communication. Committed to enhancing guest experiences and optimizing operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
The Shanty
06.2025 - Current
- Welcomed guests and managed reservations to optimize seating flow.
- Coordinated with kitchen and waitstaff to ensure timely service.
- Trained new host staff on procedures and customer service standards.
- Handled guest inquiries and resolved conflicts to enhance customer satisfaction.
- Developed efficient seating arrangements to maximize restaurant capacity during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Sales Associate
Shockleys Farm
04.2021 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained product displays and organized merchandise to ensure store presentation standards.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Learned company policies and procedures to deliver consistent service quality across all interactions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Communications Officer
Northampton County
02.2025 - 06.2025
- Oversaw crisis communication strategies to ensure timely and accurate information distribution during emergencies.
- Managed crisis communications, effectively mitigating potential reputational damage.
Restaurant Team Member
Smalls BBQ
03.2023 - 03.2025
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Implemented process improvements to streamline food preparation and service delivery times.
- Prep and Cooked
Education
High School Diploma -
Northampton High
Eastville, VA06-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Prep and line cook
- Cleanliness and hygiene
- Cash handling
- Handling complaints
- Personal presentation
- Reservation handling
- Table bussing
- Guest relations
- Payment processing
- POS system operations
- Social perceptiveness
- Server support
- Sales and marketing
- Safe food handling
- Food station setup
- Dietary restriction knowledge
- Table assignment accuracy
- Customer flow management
- Take-out service
- Friendly demeanor
Timeline
Restaurant Hostess
The Shanty
06.2025 - Current
Communications Officer
Northampton County
02.2025 - 06.2025
Restaurant Team Member
Smalls BBQ
03.2023 - 03.2025
Sales Associate
Shockleys Farm
04.2021 - Current
High School Diploma -
Northampton High