Heather Fairbanks
Virginia Beach
Summary
Administrative professional looking for a position that will utilize my abilities and provide opportunities for career growth. A self motivated and dependable team player, who requires very little direction. Meets deadlines and completes tasks quickly, with attention to detail, works with an entry level of awareness and adaptability.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Erie Insurance
01.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Handled claims from beginning to end.
- Handled recorded statements
- License with Virginia and North Carolina
Claims Adjuster
Geico
10.2022 - Current
- Answer incoming calls regarding Auto Claims
- Complete claims to closure
- Complete queues
- Make payments to customers and all subrogees
- Make out bound calls to customers, Insurance companies, etc
- Update medical providers and send out letters
- Make Liability and coverage decisions
- Send out letters to parties
- Talk to attorneys and send out any additional information
- Take Recorded interviews for liability and coverages
- I have received multiple promotions within a years' time frame, as well as being selected to help with specialty teams to lower call volume and increase productivity in the company
Customer Service representatives
Maximus
10.2020 - 10.2022
- Take inbound calls for medicaid
- Sign customers up for insurance
- Update customers information
- Email customers paperwork
- Advise what doctors are in network
Receptionist
Atlantic Orthopedics
12.2019 - 06.2020
- Check in patients
- Take payments
- Check out patients
- Create files for patients
- Answer phone calls
- Verify medical insurance
Patient Care Representative
Sentara
06.2019 - 06.2020
- Answer multi-line phones and direct caller to the appropriate party
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on the Physician and PA/NP availability
- Provide patients with support and guidance as needed
Customer Service Representative/Receptionist
Beach Ford/Caliber Collision
06.2018 - 03.2019
- Update Customers on the status of their vehicles
- Schedule appointments for customers
- Set up files and packets for customers
- Called Insurance Companies
- Checked Parts Delivered
- Deliver customer cars
- Update CCC with notes
Customer Service Representative/Receptionist
Hall Auto Body Shop
06.2017 - 04.2018
- Update Customers on the status of their vehicles
- Schedule appointments for customers
- Set up files and packets for customers
- Deliver customer cars
- Update CCC with notes
Bus Assistant
Virginia Beach Public Schools
10.2016 - 06.2017
- Assist students on to the bus
- Monitor students while on the bus
- Assist bus driver
Cashier/Receptionist
Hall Mazda
02.2016 - 05.2016
- Prepare Bank Deposits/Handling cash drawer
- Answering Phones
- Scanning Documents
- Assisting Customers
- Providing Customer Service
Education
High School Diploma - General
Princess Anne High school
Virginia Beach, VA01.2012
Skills
- Risk Assessment
- Exposure Analysis
- Claims Processing
- Settlement Management
- Fact Finding
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Quality control
- Policy investigations
- Accident scene investigations
- Advanced computer skills
- North Carolina claims adjuster license
- Data analysis
- Coverage assessments
- Customer service
- Problem-solving
- Attention to detail
- Data entry
Timeline
Claims Adjuster
Erie Insurance
01.2023 - Current
Claims Adjuster
Geico
10.2022 - Current
Customer Service representatives
Maximus
10.2020 - 10.2022
Receptionist
Atlantic Orthopedics
12.2019 - 06.2020
Patient Care Representative
Sentara
06.2019 - 06.2020
Customer Service Representative/Receptionist
Beach Ford/Caliber Collision
06.2018 - 03.2019
Customer Service Representative/Receptionist
Hall Auto Body Shop
06.2017 - 04.2018
Bus Assistant
Virginia Beach Public Schools
10.2016 - 06.2017
Cashier/Receptionist
Hall Mazda
02.2016 - 05.2016
High School Diploma - General
Princess Anne High school
Similar Profiles
SRI. SAILAJA KODALISRI. SAILAJA KODALI
Project Manager/Scrum Master at Erie InsuranceProject Manager/Scrum Master at Erie Insurance
Frankie GonzalezFrankie Gonzalez
Customer Advocate II at Erie InsuranceCustomer Advocate II at Erie Insurance
William RuchWilliam Ruch
Claims Support Specialist II at Erie InsuranceClaims Support Specialist II at Erie Insurance
Jose RichterJose Richter
Training and Operations Supervisor at US Army Active Duty ReservesTraining and Operations Supervisor at US Army Active Duty Reserves
Alice GarrettAlice Garrett
Administrative Assistant at Meridian PsychotherapyAdministrative Assistant at Meridian Psychotherapy