Heather Hayes
Harrisonburg
Summary
Skilled customer service provider
Dedicated to providing quality care across multiple environments, cheerful, reliable, excellent communication skills, work well as a team member, service oriented.
Overview
12
12
years of professional experience
Work History
Nanny
Kate Trueblood
Luray
06.2023 - Current
- Provided attentive childcare in a safe and nurturing environment.
- Developed engaging activities to promote children's learning and development.
- Assisted with meal preparation and ensured healthy eating habits.
- Communicated effectively with parents regarding children's progress and needs.
- Encouraged positive behavior through consistent routines and clear expectations.
- Organized playtime activities to foster creativity and social skills.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
- Communicated regularly with families regarding daily events and any concerns that may arise.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Provided a safe environment for the children through supervision and guidance of their activities.
Teacher’s Assistant
Rockingham County Public Schools
Rockingham
08.2020 - 06.2024
- Supported students with special needs during lessons and classroom activities.
- Collaborated with educators to implement lesson plans effectively and efficiently.
- Monitored student progress and provided feedback to teachers on individual performance.
- Facilitated small group instruction to enhance student comprehension of subjects.
- Maintained a positive classroom environment that encouraged student engagement and participation.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
Visitor Services Associate
VA Museum of the Civil War
New Market
03.2014 - 03.2020
- Assisted guests with inquiries and provided information about services.
- Managed visitor check-in and ensured a smooth entry process.
- Handled ticket sales and processed transactions efficiently at the front desk.
- Maintained cleanliness and organization in visitor areas to enhance guest experience.
- Collaborated with team members to address visitor concerns promptly and effectively.
- Organized tours for groups of visitors according to their interests and needs.
- Responded promptly to visitor inquiries regarding admission fees and hours of operation.
- Handled emergency situations calmly and responsibly while following established protocols.
- Greeted visitors and provided information about the organization and its services.
- Provided assistance with merchandise sales in the gift shop area.
- Managed customer inquiries in person, over the phone, and via email.
- Coordinated with staff members to ensure efficient operations within the facility.
Education
Master of Arts - Teaching
Mary Baldwin University
Staunton, VA05-2007
Bachelor of Arts - History And English
Mary Baldwin University
Staunton, VA05-2002
Skills
- Child development
- Education support
- Time management
- Problem solving
- Cleaning and sanitation
- Emotionally supportive
- Superior communication skills
- Friendly
- Reliable
- Enrichment activities
- Skilled in working with special needs children
- Cheerful and energetic
- Reliability and trustworthiness
- Active listener
- Schedule management
- Team collaboration
- Interpersonal relationships
- Positive reinforcement
- Adaptability to change
Timeline
Nanny
Kate Trueblood
06.2023 - Current
Teacher’s Assistant
Rockingham County Public Schools
08.2020 - 06.2024
Visitor Services Associate
VA Museum of the Civil War
03.2014 - 03.2020
Master of Arts - Teaching
Mary Baldwin University
Bachelor of Arts - History And English
Mary Baldwin University