Heather Laramy
Crozet
Summary
I am an experienced and dedicated healthcare professional who takes great pride in customer service, building relationships with both patients and staff, as well as, proceed improvement. It means a lot to me to be the person everyone trusts and knows they can come to for whatever is needed because they know I will always take care of things.
Overview
20
20
years of professional experience
Work History
Senior Access Associate
UVA Health System
Charlottesville, VA
07.2013 - Current
- Coordinates and schedules all patient Initial Visits and Follow Ups with testing and surgical teams
- Coordinates all pre-ops, surgery and cath labs procedure dates, as well as, all post procedure follow up appointments
- Keeps the Structural Heart procedure schedule in the cath lab and calendars up to date with procedures, staff time off, meetings, etc
- Trains new staff on access protocols and systems
- Does record retrieval and chart prep for all new patients, as well as, records needed for ongoing patients
- Manages insurance needs with setting up peer to peers, talking with insurance companies and communicating with our hospital pre-auth team for all of our procedures.
- Coordinates with our research teams for all their patient needs for appointments and procedures
- Communicates with referring offices regarding referrals to Structural Heart and status of patient evaluations
Health Unit Coordinator
UVA Health System
Charlottesville, VA
07.2006 - 07.2013
- Coordinated patient admissions, discharges, and transfers to ensure seamless healthcare delivery.
- Answered phone calls, call bells and managed central desk on the unit, as well as, all paging needs for physicians, other therapists and nursing staff
- Kept patient's bedside charts updated
- Filed and sent all patient bedside and floor records to medical records for pick up or scanning
- Managed the tube system
- Arranged transport for patients on and off the unit for testing, transfers to other units or discharges
- Managed patient board with admissions and discharges
Education
Nursing
Piedmont Virginia Community College
Charlottesville, VAHigh School Diploma -
Western Albemarle High School
Crozet, VA06-1999
Skills
- Customer service
- Multitasking and organization
- Team collaboration
- Data entry proficiency
- Relationship building
- Process improvement
- Teamwork
Timeline
Senior Access Associate
UVA Health System
07.2013 - Current
Health Unit Coordinator
UVA Health System
07.2006 - 07.2013
Nursing
Piedmont Virginia Community College
High School Diploma -
Western Albemarle High School