Heather Manuel
Chesapeake
Summary
Recent graduate with foundational knowledge in Graphic Design and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Front Office Assistant
Value City Funiture
05.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Customer Service Associate
Walgreens
12.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
To-Go Specialist
Cracker Barrel Restaurant
07.2023 - 12.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Front Desk Receptionist
I&O Medical
02.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Fresh Produce Associate
Sams Club
10.2021 - 02.2023
- Participated in periodic inventory audits, ensuring accurate counts and records of fresh produce stock levels.
- Streamlined department operations by suggesting improvements to workflow processes, resulting in increased efficiency and productivity.
- Collaborated with other departments to create eye-catching cross-merchandising displays that promoted complementary products from multiple sections of the store.
- Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
- Ensured accurate pricing information by routinely verifying price tags against electronic systems or printed materials.
Cashier/Customer Service Representative
Foodlion Grocery Store
08.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Graphic Design
Tidewater Community College
Norfolk, VA05-2025
Skills
- Customer service
- Creative problem solving
- Time management
- Digital illustration
- User interface design
- Graphic design principles
- Attention to detail
- Logo design
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Adobe After Effects
Timeline
Front Office Assistant
Value City Funiture
05.2024 - Current
Customer Service Associate
Walgreens
12.2023 - 05.2024
To-Go Specialist
Cracker Barrel Restaurant
07.2023 - 12.2023
Front Desk Receptionist
I&O Medical
02.2023 - 08.2023
Fresh Produce Associate
Sams Club
10.2021 - 02.2023
Cashier/Customer Service Representative
Foodlion Grocery Store
08.2020 - 10.2021
Associate of Arts - Graphic Design
Tidewater Community College
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