Heather Mulik
Roanoke
Summary
Customer-focused leader with 15+ years of experience in retail management and team leadership. Known for creating welcoming, memorable experiences, supporting and motivating teams, and helping customers feel confident in their choices. Strong background in day-to-day operations, visual presentation, and working in fast-paced, people-centered environments.
Overview
17
17
years of professional experience
Work History
Store Manager
Amanda’s Touch Bridals & Formals
Roanoke, VA
09.2021 - Current
- Promoted to Store Manager within two months of hire
- Direct daily operations and lead team of stylists
- Exceed sales goals through strategic leadership and coaching
- Manage inventory, vendor coordination, and payroll
- Execute compelling visual merchandising displays
- Responsible for creating social media content to drive engagement and increase brand visibility
Sales Manager / Senior Bridal Stylist
David’s Bridal
Roanoke, VA
11.2019 - 01.2021
- Promoted from Consultant to Sales Manager
- Two-time recipient of Circle of Excellence (Top 500 nationally)
- Mentor and manage team to meet and exceed sales goals
- Train staff in product knowledge, upselling, and styling consultations
- Coordinate with regional locations and warehouses for client fulfillment
Leasing Associate & Office Manager
The Crest
Salem, VA
11.2017 - 05.2018
- Oversaw leasing for 118-unit apartment community
- Certified Fair Housing Agent
- Processed lease agreements, background checks, and rent collection
- Planned and hosted resident events and managed social media promotions
- Coordinated with maintenance and handled tenant communications
Sales Consultant
David’s Bridal
Roanoke, VA
09.2013 - 01.2018
- Earned Circle of Excellence award for top performance
- Provided expert bridal styling consultations
- Frequently exceeded sales targets and client satisfaction metrics
Store Manager
Vogue Flowers
Richmond, VA
08.2009 - 06.2010
- Led operations at a satellite floral and plant care business
- Increased store sales by 3% within six months
- Trained staff and enhanced store merchandising strategy
- Designed floral arrangements and managed client installations
Education
High School -
Varina High School
Richmond01.2001
Skills
- Retail & Store Management
- Team Leadership & Staff Training
- Sales Strategy & Performance
- Customer Experience & Service
- Visual Merchandising & Branding
- Inventory Management
- Payroll & Scheduling
- POS & Inventory Systems
- Creating Social Media Content
- Filing & Data Organization
Certifications And Awards
- Certified Fair Housing Agent, 2018
- Two-Time Circle of Excellence Award Recipient, David’s Bridal
Timeline
Store Manager
Amanda’s Touch Bridals & Formals
09.2021 - Current
Sales Manager / Senior Bridal Stylist
David’s Bridal
11.2019 - 01.2021
Leasing Associate & Office Manager
The Crest
11.2017 - 05.2018
Sales Consultant
David’s Bridal
09.2013 - 01.2018
Store Manager
Vogue Flowers
08.2009 - 06.2010
High School -
Varina High School