Summary
Overview
Work History
Education
Skills
Accomplishments
During working as a PCT, I have received many awards from the patients and how the care I provided
Timeline
Generic

Heather Norton

Newport News,VA

Summary

Dynamic and adaptable professional with a proven track record at Sentara Williamsburg Regional Medical Center. Skilled in problem-solving and customer service, I excel in fast-paced environments, fostering teamwork and collaboration. Committed to continual improvement, I effectively manage time and multitask, ensuring optimal patient care and satisfaction.

Overview

19
19
years of professional experience

Work History

PCT

Sentara Williamsburg Regional Medical Center
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

GI Technician

Hampton Roads Gastroenterology
03.2020 - 07.2021
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal patient care.
  • Contributed to a reduction in hospital readmissions by providing thorough post-procedure follow-up care and instructions.
  • Participated in continued education initiatives, keeping current on best practices in gastroenterology care delivery.
  • Reduced procedure time for colonoscopies by streamlining pre-operative preparations and patient education.
  • Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
  • Maintained safe working environments by adhering to strict infection control policies and procedures.

CSM

Walmart Supercenter
10.2019 - 06.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Homemaker

Myself
01.2006 - 02.2018
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

GED -

Reed High School
Sparks, NV

Medical Assistant -

Centura
Newport News, VA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

During working as a PCT, I have received many awards from the patients and how the care I provided

Working in health care, you have to maintain complete accuracy, anticipate the patients needs and make sure they are safe above all else. These are just a few of the task that I provided. The patients receive something to express how their care went and I am recognized many times for the excellent care that was provided. I appreciate every single one, however, I would do the same thing again. Give the best care I can to each person. 

Timeline

PCT

Sentara Williamsburg Regional Medical Center
08.2022 - Current

GI Technician

Hampton Roads Gastroenterology
03.2020 - 07.2021

CSM

Walmart Supercenter
10.2019 - 06.2020

Homemaker

Myself
01.2006 - 02.2018

GED -

Reed High School

Medical Assistant -

Centura

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Heather Norton