Heather Ribniscky
Newport News
Summary
Dynamic manager with a deep understanding of leadership, operational excellence, and strategic planning. Proven ability to drive significant sales growth through effective team building and resource management. Skilled in financial reporting and conflict resolution, fostering a collaborative environment that enhances employee satisfaction and customer engagement. Adept at problem-solving and decision-making, emphasizing adaptability and teamwork to meet organizational goals and enhance productivity.
Overview
15
15
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
09.2018 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Collection Customer Service Representative
Navient Solutions
09.2015 - 09.2018
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
Assistant Store Manager
Dollar Tree
01.2014 - 09.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Medical Assistant/Receptionist
Dr. John Daly
12.2012 - 11.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
Care Manager
Sunrise Senior Living
03.2010 - 04.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Education
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH05-2025
Medical Assistant - Medical Assistant/ Front Office Administration
Harris School of Business
PA05-2009
Skills
- Leadership and team building
- Conflict resolution
- Operations management
- Collaborative team member
- Effective problem resolution
- Customer service and engagement
- Customer service management
- Staff supervision
- Employee scheduling
- Hiring and training
- Results-driven
- Data entry proficiency
Timeline
General Manager
Chipotle Mexican Grill
09.2018 - Current
Collection Customer Service Representative
Navient Solutions
09.2015 - 09.2018
Assistant Store Manager
Dollar Tree
01.2014 - 09.2015
Medical Assistant/Receptionist
Dr. John Daly
12.2012 - 11.2014
Care Manager
Sunrise Senior Living
03.2010 - 04.2013
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Medical Assistant - Medical Assistant/ Front Office Administration
Harris School of Business
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