Heather Robinson
Richmond
Summary
Highly organized and dependable professional with experience in customer service, administrative support, financial services, and operations. Skilled at maintaining accurate documentation, managing multiple priorities, following established procedures, and handling sensitive information with professionalism. A quick learner with a strong work ethic and a commitment to accuracy, efficiency, and delivering exceptional support in a fast paced mortgage operations environment.
Overview
12
12
years of professional experience
Work History
Hairstylist
Braids by Jane
Richmond, VA
06.2022 - Current
- Managed client appointments, maintained accurate records and ensured timely service delivery.
- Processed customer payments while maintaining accuracy and confidentiality.
- Demonstrated exceptional attention to detail by delivering customized services based on client specifications.
- Operated a small business, handling scheduling, recordkeeping, inventory management, and customer service.
Business Support Specialist
Wells Fargo
Richmond, VA
12.2020 - 03.2023
- Handled sensitive customer and financial information while maintaining confidentiality.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues efficiently.
- Worked collaboratively with cross-functional teams to ensure timely completion of client requests.
- Reviewed financial and customer documentation for accuracy, completeness, and compliance with internal procedures.
Machine Operator
Brown And Root Industries/ Dupont
Richmond, VA
11.2014 - 01.2020
- Maintained accurate production records and documentation with a high level of attention to detail.
- Followed standardized procedures and quality control requirements to ensure consistent, error free work.
- Met daily productivity goals while maintaining accuracy in a fast paced environment.
- Adapted quickly to new equipment, processes, and workplace procedures.
Education
High School Diploma -
John Marshall
Richmond, VA06-2006
Skills
- Document Review & Verification
- Data Entry & Record Management
- Attention to Details
- Financial Records Management
- Microsoft Excel, Word & Outlook
- Time Management
- Quality Assurance
- Workflow Coordination
- Compliance & Confidentiality
- Organization & Multitasking
- Written & Verbal Communtion
Timeline
Hairstylist
Braids by Jane
06.2022 - Current
Business Support Specialist
Wells Fargo
12.2020 - 03.2023
Machine Operator
Brown And Root Industries/ Dupont
11.2014 - 01.2020
High School Diploma -
John Marshall