Heather S. Davenport
Roanoke
Summary
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
27
27
years of professional experience
Work History
Vice President, Human Resource Operations and Total Rewards
Carilion Clinic
08.2013 - Current
- Led a variety of HR functions, including Compensation, Benefits, Disability and Leave Management, Employee Health, Workers Compensation, Diversity, and Inclusion, HRIS and the HR Service Center (call center).
- Established business review process for routine service line evaluation and strategic response with talent acquisition, compensation, and HR Business Director.
- Cultivated strong relationships with key stakeholders, including leaders, employees, vendors, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate onsite and remote employees and build competent teams.
- Oversight of HRIS system and team for 14K employees and several thousand vendors.
- Participated in selection and implementation of HR Enterprise System (Workday, Service Now and UKG).
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Created succession plans to provide continuity of operations during leadership transitions.
- Functional champion for human resource strategies focused on attracting and retaining talent is a challenging job market.
- Redesigned benefit strategy to meet needs of a national recruitment pool and remote staff.
- Developed compensation programs focused on engagement and retention, including streamlining grade structure for market alignment.
- Responsible for portfolio of system benefits including self -funded medical plan, absence platforms, qualified and non-qualified defined contribution plans and an active defined benefit plan.
- Partnered with third-party consultant to implement predictive modeling and care management to plan members.
- Launched multiple employee communication and education campaigns in a variety of mediums.
- Managed multiple RFP and system/vendor implementations with 100 percent on-time, under budget implementation.
- National and local speaker on topics related to employee health plans, strategy, and leadership.
- Served on various enterprise committees including merger and acquisition teams, sub-committee of the Opioid Task Force, VT School of Medicine Integration Committee, and Diversity Task Force.
- Launched and co-chaired the organization’s inaugural Diversity and Inclusion Council.
Adjunct, Faculty
Roanoke College
01.2016 - 05.2022
- Incorporated diverse instructional techniques to accommodate various learning styles within the classroom setting.
Strategy and Leadership Consultant
Davenport Consulting
01.2019 - 12.2021
- Support clients in developing organizational strategic and communication plans
- Facilitated leadership development and coaching for senior level management teams
Senior Director, Human Resources
Carilion Clinic
01.2013 - 12.2013
Director, Total Rewards
Carilion Clinic
01.2009 - 12.2013
Manager, Employee Benefits
Carilion Clinic
01.2007 - 12.2009
Senior Benefits Specialist, SWIFT
01.2006 - 12.2007
Human Resources Specialist
Government Micro Resources, Inc.
01.2003 - 12.2006
Sr. Human Resources Specialist
Anteon
01.2002 - 12.2003
HR Staff Specialist
MCI Worldcom
01.2000 - 12.2003
Recruiter
Aerotek Companies
01.1998 - 12.2000
Education
Bachelor of Science - Biology
Longwood University
Farmville, VirginiaMasters - Business Administration
Liberty University
Lynchburg, Virginia11.2024
Skills
- Total Rewards Design and Administration
- Leave and Workers Compensation
- Population Health and Wellness
- Employee Health Protocols and Operations
- HRIS Operation and Management
- Merger and Acquisitions
- HR Call Center
- Diversity and Inclusion
- Retirement Program Administration
- Engagement and Culture
- Strategy Design and Implementation
- Leadership and Team Development
- Operations and Logistics
- Project Management
- Critical thinking
- Decision-making
Affiliations
- Citizen at Large – City of Roanoke Personnel and Employment Practices
- Board Member - DePaul Community Resources
- Facilitator – Leadership Roanoke Valley
- Facilitator – The Management Institute, Roanoke College
Timeline
Strategy and Leadership Consultant
Davenport Consulting
01.2019 - 12.2021
Adjunct, Faculty
Roanoke College
01.2016 - 05.2022
Vice President, Human Resource Operations and Total Rewards
Carilion Clinic
08.2013 - Current
Senior Director, Human Resources
Carilion Clinic
01.2013 - 12.2013
Director, Total Rewards
Carilion Clinic
01.2009 - 12.2013
Manager, Employee Benefits
Carilion Clinic
01.2007 - 12.2009
Senior Benefits Specialist, SWIFT
01.2006 - 12.2007
Human Resources Specialist
Government Micro Resources, Inc.
01.2003 - 12.2006
Sr. Human Resources Specialist
Anteon
01.2002 - 12.2003
HR Staff Specialist
MCI Worldcom
01.2000 - 12.2003
Recruiter
Aerotek Companies
01.1998 - 12.2000
Masters - Business Administration
Liberty University
Bachelor of Science - Biology
Longwood University
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