Heather Stewart
Mineral
Summary
Detail-oriented professional with a strong background in emergency communications, adept at managing high-pressure situations with precision and accuracy. Skilled in data entry, active listening, and maintaining confidentiality while ensuring seamless information flow. Eager to leverage these skills as a Transcriptionist to contribute to efficient and accurate documentation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Goochland County Sheriff's Office
Goochland, VA
09.2007 - Current
- Coordinated emergency response efforts by dispatching units and providing critical information to first responders.
- Monitored multiple communication channels to assess and prioritize incoming emergency calls effectively.
- Developed and maintained accurate incident reports, ensuring compliance with regulatory standards and protocols.
- Trained new personnel on communication procedures and emergency protocols to enhance team efficiency.
- Collaborated with law enforcement agencies to streamline information sharing during critical incidents.
- Facilitated smooth transitions between shifts by providing comprehensive briefings on current activity levels.
- Conducted routine tests of communication systems in order to ensure optimal performance.
- Employed exceptional customer service skills when interacting with personnel from other agencies.
- Listen and type accurate depictions of situations for Officer safety and accurate record keeping for reports.
- Managed incoming calls from the public with tact, discretion, and professionalism.
- Adapted quickly to changing circumstances while ensuring accuracy of information provided.
- Maintained knowledge of local, state, and federal laws related to emergency response.
- Adept at using multiple computer programs to access data and update records.
- Utilized effective problem-solving techniques to manage challenging situations.
- Worked closely with police officers, fire fighters and EMS personnel in order to provide the best possible service for the public's safety needs.
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintained access to and security of, highly sensitive materials.
Assist Manager
Claires Stores Inc
Short Pump, VA
07.2006 - 10.2006
- Led daily operations to optimize store performance and enhance customer experience.
- Coordinated inventory management processes to maintain optimal stock levels and reduce waste.
- Cultivated a positive work environment through effective communication and teamwork initiatives.
- Adhered to the State and Federal levels of care for ear piercings and record keeping
- Conducted nightly cash drawer count outs and deposits of large sums of money
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Communicated plans and actions to meet departmental goals.
Education
High School Diploma -
Goochland High School
Goochland, VASkills
- Data entry proficiency
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Adaptability and flexibility
- Reliability
- Professionalism
- Active listening
- Confidentiality understanding/application
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- CPR Certified
- VCIN/NCIC certification
Timeline
Emergency Communications Officer
Goochland County Sheriff's Office
09.2007 - Current
Assist Manager
Claires Stores Inc
07.2006 - 10.2006
High School Diploma -
Goochland High School