Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Tolson

Millboro

Summary

I possess strong mathematical skills and have extensive experience in customer service, particularly in my daily interactions with children. Additionally, I have worked with individuals with disabilities. I excel in organization and efficiently managing paperwork. I handle phone calls with professionalism and am familiar with several Microsoft Office applications, including OneNote, Outlook, and have basic knowledge of Excel. I am always eager to learn and expand my skill set.

Overview

21
21
years of professional experience

Work History

Paraprofessional for Millboro Elementary School

Bath County Public Schools
08.2019 - Current

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  • Assisted classroom teacher with running Math groups. Teaching different ways to understand Math. (Grade 5-7)
  • Reported on student progress, behavior, and social skills to Classroom teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Administered tests and assessments to evaluate student progress and performance.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Took part in professional development workshops to boost skills.
  • Developed and implemented strategies to improve student engagement.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Helped teacher prepare instructional material and displays.
  • Conducted weekly review sessions to help students prepare for SOL testing and quarterly benchmarks.
  • Graded and provided feedback on assignments.
  • Enforced rules and instructions to maintain discipline.
  • Assist wherever needed to support team goals and ensure smooth operations.
  • Experienced with Office 365, including OneNote and Outlook, with some hands-on experience in Excel.

Paraprofessional

Augusta County Public Schools
08.2018 - 07.2019
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Helped teachers manage bus loading and unloading.

Production Line Technician

Whitewave Foods
07.2010 - 04.2013
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
  • Performed setup of production equipment to establish optimal performance.
  • Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
  • Examined incoming materials and compared to documentation for accuracy and quality.

Waitress

BG's
06.2006 - 07.2010
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier, Deli, and Stock

Craigsville IGA
06.2004 - 07.2010
  • Helped customers complete purchases, locate items, and carry groceries out for them.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma -

Buffalo Gap High School
Swoope

Nursing

Blue Ridge Community College
Weyers Cave, VA

Education

Mountain Gateway Community College
Clifton Forge

Skills

  • Mathematical concepts
  • Some Computer skills
  • Attention to detail
  • Organizational skills
  • Excellent communication
  • Microsoft office (Onenote, Outlook, Word, and some Excel)
  • Multitasking Abilities

Timeline

Paraprofessional for Millboro Elementary School

Bath County Public Schools
08.2019 - Current

Paraprofessional

Augusta County Public Schools
08.2018 - 07.2019

Production Line Technician

Whitewave Foods
07.2010 - 04.2013

Waitress

BG's
06.2006 - 07.2010

Cashier, Deli, and Stock

Craigsville IGA
06.2004 - 07.2010

High School Diploma -

Buffalo Gap High School

Nursing

Blue Ridge Community College

Education

Mountain Gateway Community College
Heather Tolson