Heather Webb
Chesterfield
Summary
I previously owned a small business with my husband.
In 2024 we sold our customer accounts, my husband took a full time job and I got to stay home.
We had done well for ourselves and this was my time to enjoy.
As it turns out, I'm not the type to not have a job.
While I very much appreciate the opportunity I have been given(and worked hard for over the years), and I have enjoyed the time off.
I truly enjoy working and I'd love to find a remote position with a company that I could see myself retiring from one day.
I'm a versatile and results-driven professional with a robust background in customer relations, and small business operations from A-Z. Consistently demonstrating exceptional organization skills and a commitment to service excellence, as well as time management skills and a keen attention to detail.
I would love the opportunity to speak with you about the open Data Entry Position and look forward to hearing from you.
Heather Webb
Overview
16
16
years of professional experience
Work History
Small Business Owner
Webb's Lawncare & Operator
04.2021 - 06.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Input all customer and employee data in company database and make sure everything stays accurate and up to date.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Optimized budgeting processes by implementing cost-control measures.
- Built lasting relationships with customers through personalized interactions.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Insurance Billing Specialist
Southside Oral & Facial Surgery
01.2018 - 04.2021
- Promoted from previous receptionist position
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions..
- Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
- Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
Front Desk Receptionist
Southside Oral & Facial Surgery
03.2016 - 01.2018
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled digital patient records with precision, maintaining confidentiality and accuracy.
- Operated electronic billing systems to process patient payments and manage insurance claims.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Processed patient insurance information, verifying coverage and eligibility for treatments.
Bartender Shift Manager
Wings Pizza N Things
12.2011 - 03.2017
- Promoted from serving position.
- Inspired team members to exceed service expectations through recognition and support.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server/Wait Staff Member
Wings, Pizza & Things
06.2008 - 12.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Thomas Dale High School
Chester, VA06-2009
Skills
- Data Entry
- Time management
- Organization skills
- Small business operations
- Customer relations
Timeline
Small Business Owner
Webb's Lawncare & Operator
04.2021 - 06.2024
Insurance Billing Specialist
Southside Oral & Facial Surgery
01.2018 - 04.2021
Front Desk Receptionist
Southside Oral & Facial Surgery
03.2016 - 01.2018
Bartender Shift Manager
Wings Pizza N Things
12.2011 - 03.2017
Server/Wait Staff Member
Wings, Pizza & Things
06.2008 - 12.2011
High School Diploma -
Thomas Dale High School
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