Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Accomplishments
Timeline
Generic

Heather Williams

Lexington

Summary

A Driven Academic Advising Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with the schools objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Academic Advising Program Coordinator

Virginia Military Institute-Miller Academic Center
Lexington
05.2022 - Current
  • This position reports to the Director of the Miller Academic Center and will be responsible for the accuracy and delivery of the advising program and its components at VMI. The Miller Academic Center facilitates cadets' academic success and timely progress toward a degree.
  • Identifies and coordinates needs.
  • Specific learning skills programs will be offered to the Corps; training times will include Dean's Training Times and Academic Saturdays.
  • Provides advisors with the information and training necessary for them to guide their advisees.
  • Serves as the Dean's representative to the S-2 by meeting regularly to train and coordinate with them, as they lead their peers in learning and support programs.
    Responsibilities:
  • Routinely monitor and communicate academic curriculum information and updates as needed to specific audiences.
  • Perform periodic academic reviews of cadet records.
  • Serve as the Center's contact person for general advising-related questions.
  • Work closely with the Center's Director to develop training opportunities for faculty advisors and cadets. This will include academic orientation materials for new cadets.
  • Represent the Miller Academic Center at meetings with families and other agencies.
  • Review and update online academic advising support materials.
  • Conduct assessments of MAC programming, as directed.
  • May require evening and weekend work.
  • Perform other duties as assigned.

Direct Support Professional

Humankind
Lexington
01.2017 - 12.2021
  • The Direct Support Professional is a residential position in a group home for adults with intellectual disabilities. The major emphases are in the areas of personal hygiene/grooming, housekeeping skills, independent living skills, social adjustment, cooking, and career development.
  • Provide direct services to residents to accomplish individual service plan goals and objectives.
  • Answering phone calls and scheduling appointments with numerous providers for house maintenance, client care, and travel.
  • Maintain a daily log in the absence of the Program Manager, and perform clerical work.
  • Plan and implement leisure-time activities for residents.
  • Provide training to residents on daily living skills.
  • Provide transportation as needed to work, and scheduled activities.
  • Assisted individuals with daily living activities and personal care needs.
  • Ensure that buildings and grounds are kept clean and maintained.
  • Provide crisis intervention and supportive counseling as needed.
  • Act as a positive role model for residents.
  • Provide emotional support, and set limits when appropriate.
  • Communicate with the Program Manager any concerns about the program for residents in care.
  • Provide support and encouragement for culturally related life practices and experiences for the resident in care and the family receiving services.
  • Facilitated communication between clients and healthcare providers.

Clinical Specialist II, Therapeutic Day Treatment Counselor

Family Preservation Services
Lexington
08.2018 - 03.2020
  • Provide case management and service coordination to clients, their families, and support teams (including their schools and workplaces) as needed.
  • Provide individual, group, and family counseling to all clients on the caseload.
  • Provide crisis intervention to clients as needed.
  • Coordinate closely with other staff and community partners to ensure the appropriateness of treatment modalities and services being provided.
  • Serve as a clinical liaison to referral sources and parents regarding progress and needs, including attendance at FAPT meetings and court hearings as necessary.
  • Maintain high-quality documentation of all case work, completed promptly, and consistent with outlined program policies and licensure requirements.
  • Create and develop individualized service plans, quarterly service plans, and monthly progress report reviews, and report to community funding sources.
  • Exercise sound judgment in proposing changes to treatment plans.
  • Write and submit daily progress notes in accordance with program policies.
  • Provide monthly progress reports as needed.
  • Develop and implement discharge plans.
  • Provide ongoing communication to the Clinical Program Coordinator on the status of the client caseload, including working with the Clinical Program Coordinator on client consultation as needed.
  • Lead or participate in staff training and/or seminar presentations as requested.
  • Participate in scheduled staff meetings.
  • Participate in clinical team meetings, as applicable.
  • Participate in regular supervision with the Clinical Program Coordinator.

Intercept Youth Services
Roanoke
04.2017 - 08.2018
  • The Therapeutic Day Treatment Counselor is responsible for providing a wide range of therapeutic services to a caseload of 3-6+ clients.
  • Provide case management and service coordination to clients, their families, and support teams (including their schools and workplaces) as needed.
  • Provide crisis intervention to clients as needed.
  • Coordinate closely with other staff and community partners to ensure the appropriateness of treatment modalities and services being provided.
  • Serve as a clinical liaison to referral sources and parents regarding progress and needs, including attendance at FAPT meetings and court hearings as necessary.
  • Maintain high-quality documentation of all case work, completed promptly, and consistent with outlined program policies and licensure requirements.
  • Create and develop individualized service plans, quarterly service plans, and monthly progress report reviews, and report to community funding sources.
  • Exercise sound judgment in proposing changes to treatment plans.
  • Write and submit daily progress notes in accordance with program policies.
  • Provide monthly progress reports as needed.
  • Develop and implement discharge plans.
  • Provide ongoing communication to the Clinical Program Coordinator on the status of client caseload (including working with the Clinical Program Coordinator on client consultation as needed).
  • Utilized therapeutic tools and techniques to address diverse mental health needs of youth.
  • Delivered training sessions on behavioral management strategies to staff members.
  • Lead/participate in staff training and/or seminar presentations as requested.
  • Participate in scheduled staff meetings.
  • Participate in clinical team meetings as applicable.
  • Facilitated skill-building activities to promote emotional regulation and social skills.
  • Documented client progress and maintained accurate case records in compliance with regulations.
  • Participate in regular supervision with the Clinical Program Coordinator.
  • Provided individual and group counseling for youth in therapeutic day treatment programs.

Education

BACHELORS OF SCIENCE - PSYCHOLOGY: COUNSELING & HUMAN DEVELOPMENT

LIBERTY UNIVERSITY
Lynchburg, VA
05.2016

FAMILY AND CONSUMER SCIENCES CERTIFICATION -

FLOYD S. KAY TECHNICAL EDUCATION CENTER
Lexington, VA
06.2011

ROCKBRIDGE COUNTY HIGH SCHOOL -

Lexington, VA
06.2011

Skills

  • Proficient in Microsoft Office 365
  • Box
  • Canva
  • Scribe
  • Colleague
  • Etrieve
  • scheduling programs
  • Report writing
  • Customer service
  • Documentation
  • Referral coordination
  • Marketing materials
  • Data management
  • Resource management
  • Team oversight
  • Public relations
  • Office administration
  • Problem-solving
  • Public speaking
  • Goal setting
  • Relationship building
  • Policy and procedure improvements
  • Team liaison
  • Academic advising
  • Training coordination
  • Conflict resolution
  • Empathy-driven support
  • Active listening
  • Team collaboration
  • Client support

Certification

  • QMHP (Qualified Mental Health Professional) by the state of Virginia
  • Safety Care
  • Trauma Informed Care
  • Therapeutic Options
  • First Aid/CPR
  • Leadership training completion
  • Person-Centered Care
  • Ethics

Volunteer Experience

  • Student Leader at Liberty University
  • Vacation Bible School worker and director at multiple churches.
  • Campus kitchen with Washington & Lee Weekend Backpack Snack Program in 2009.

Accomplishments

  • The VMI Distinguished Service Awards - May 2025: For recognition of excellence and dedication in service to VMI.
  • Ann Heichel Spirit Award - December 2015: I was honored to have received the Ann Heichel Spirit Award for inspiration and encouragement of peers by the Liberty University Marching Band/ Liberty University.
  • Excellence Award - December 2015 - In addition to the Ann Heichel Spirit Award, I was honored to receive an Excellence Award for performance and leadership by the Liberty University Marching Band.

Timeline

Academic Advising Program Coordinator

Virginia Military Institute-Miller Academic Center
05.2022 - Current

Clinical Specialist II, Therapeutic Day Treatment Counselor

Family Preservation Services
08.2018 - 03.2020

Intercept Youth Services
04.2017 - 08.2018

Direct Support Professional

Humankind
01.2017 - 12.2021

BACHELORS OF SCIENCE - PSYCHOLOGY: COUNSELING & HUMAN DEVELOPMENT

LIBERTY UNIVERSITY

FAMILY AND CONSUMER SCIENCES CERTIFICATION -

FLOYD S. KAY TECHNICAL EDUCATION CENTER

ROCKBRIDGE COUNTY HIGH SCHOOL -

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