Heather Wolford
Grundy
Summary
Dynamic Store Manager with Family Dollar/Dollar Tree, excelling in inventory management and customer service. Enhanced sales by 15% through strategic merchandising and team leadership. Proven ability to train and mentor staff, fostering a positive work environment. Skilled in problem-solving and multitasking, ensuring efficient store operations and high customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Family Dollar/Dollar Tree
05.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members to enhance customer service delivery.
- Conducted inventory management, optimizing stock levels to meet customer demand.
- Implemented merchandising strategies to maximize product visibility and sales potential.
- Monitored cash handling processes, ensuring accuracy and security during transactions.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Analyzed sales trends to identify opportunities for improvement in store performance.
- Coordinated staff schedules to ensure optimal coverage during peak shopping hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
PCA
Ombi Homecare Services
05.2022 - Current
- Provided direct care and assistance to patients with daily living activities.
- Developed and implemented personalized care plans in collaboration with healthcare teams.
- Monitored patient health status, reporting changes to nursing staff promptly.
- Assisted in mobility and physical therapy exercises, promoting patient independence.
- Ensured cleanliness and safety of patient environments, adhering to infection control protocols.
Assistant Store Manager
Family Dollar/Dollar Tree
09.2024 - 05.2025
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management, including stock replenishment and organization of merchandise displays.
- Collaborated with team members to execute promotional events, enhancing customer engagement.
- Provided training and guidance to new staff on operational procedures and customer service standards.
Swing Manager
McDonald's
07.2021 - 05.2022
- Supervised daily operations to ensure compliance with quality and safety standards.
- Developed training programs for new employees, enhancing onboarding efficiency and team performance.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste and improve cost-efficiency.
- Led team meetings to communicate goals and address operational challenges, fostering a collaborative environment.
Swing Manager
Mcdonalds
07.2018 - 07.2021
- Conducted performance evaluations, providing feedback to promote team development.
- Developed schedules for staff, optimizing resource allocation across shifts.
- Resolved customer inquiries and concerns, maintaining high satisfaction rates.
- Collaborated with management to strategize on operational goals and initiatives.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
Swing Manager
Mcdonalds
09.2015 - 07.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Implemented process improvements to enhance operational efficiency.
- Managed inventory levels, coordinating restocking efforts to meet demand.
Cashier
Mcdonalds
03.2012 - 09.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing knowledgeable support on products and promotions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash register operations, including balancing cash drawers at end of shifts.
Education
High School Diploma -
Grundy High School
Grundy, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Accurate cash handling
- Store displays
- Staff management
- Staff supervision
Accomplishments
- Increased sales by 25% by coaching department managers on new merchandising standards.
- Recruited 1 successful new managers within one year.
- Exceeded monthly store sales goals 4 months in a row.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Store Manager
Family Dollar/Dollar Tree
05.2025 - Current
Assistant Store Manager
Family Dollar/Dollar Tree
09.2024 - 05.2025
PCA
Ombi Homecare Services
05.2022 - Current
Swing Manager
McDonald's
07.2021 - 05.2022
Swing Manager
Mcdonalds
07.2018 - 07.2021
Swing Manager
Mcdonalds
09.2015 - 07.2018
Cashier
Mcdonalds
03.2012 - 09.2015
High School Diploma -
Grundy High School