Heather Nicole Crislip
Vinton
Summary
Dynamic manager with a proven track record at Rustic Creations, excelling in sales strategies and customer service. Spearheaded initiatives that consistently boosted sales by over 20% annually. Expert in inventory management and team leadership, fostering a positive environment that enhances customer satisfaction and drives business growth.
Overview
8
8
years of professional experience
Work History
Manager
Rustic Creations
Vinton
12.2020 - 02.2025
Managed shop bymyself, Keyholder, Customer Service, Social Media such as Facebook, Instagram, Tik Tok & Managed Website, Marketing, Sales, Ordered Merchandise, Inventory, picked up inventory from Pennsylvania, set up store, cleaning daily, daily reports, monthly term reports, end of the year reports, came up with sales to increase sales, customer appreciation days, customer feedback to improve shop appearance & items ordered, resolved customer complaints, maintained sales increase every month to year.
Manager
Rays Unlimited Tanning Salon
Vinton
06.2017 - 03.2020
Keyholder, Customer Service, Scheduling for employees, maintained daily sales, opening and closing, strategies to increase sales, Ordered tanning lotions, after tan moisturizers, bulbs, beds, spoke directly with distributors for new products daily, cleaning daily store, deligated, increased sales every year by at least 20% or more, commission sales, one on one with customers daily, very high paced environment, knowledge of new products and ordering new items daily.
Education
High School Diploma -
Staunton River High School
Moneta, VA06-1993
Skills
- Inventory management
- Social media management
- Sales strategies
- Customer service
- Website management
- Employee scheduling
- Visual merchandising
- Market analysis
- Sales reporting
- Team leadership
- Complaint resolution
- Time management
- Product ordering
- Sales training
- Customer feedback
- Expectation setting
- Lead generation
- Schedule preparation
- Change management
- Coaching and mentoring
- Project management
- Operations management
- Work prioritization
- Budget control
- Performance evaluations
- Negotiation
- Verbal and written communication
- Sales techniques
- Business development
- Marketing
- Policy and procedure development
- Business administration
- Disciplinary techniques
- Recruiting and interviewing
- Business planning
- Networking strategies
- Staff management
- Sales management
- Financial management
Timeline
Manager
Rustic Creations
12.2020 - 02.2025
Manager
Rays Unlimited Tanning Salon
06.2017 - 03.2020
High School Diploma -
Staunton River High School