Heaven Jones
Suffolk
Summary
Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care. Efficient Cashier Team Lead known for high productivity and ability to complete tasks swiftly. Possess strong skills in customer service, cash handling, and team management. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment. Efficient Packing Handler known for high productivity and ability to complete tasks swiftly. Specialized in inventory management, precision packaging, and quality control to ensure safe and accurate shipments. Excel in time management, adaptability, and teamwork, using these soft skills to enhance workplace efficiency and support colleagues in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Care Assistant /Direct Support Professional
Sister's Developing Growth & Change Inc
Suffolk
04.2021 - Current
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Administered medication under supervision of a registered nurse or physician.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Assisted in planning and implementing recreational activities for participants.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Cashier/Front End Associate
Walmart
Suffolk
10.2023 - 04.2024
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Verified that all coupons were valid before processing them for payment.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Greeted customers and provided assistance in locating items.
- Handled merchandising and restocking needs for multiple checkout lanes.
Ship/Dock Clerk
Amazon
Suffok
02.2023 - 08.2023
- Responded quickly to urgent requests from customers, such as rush orders or changes in delivery schedules.
- Managed dock operations, including shipping, receiving paperwork, scheduling pickups, deliveries, and tracking freight costs.
- Provided training to new employees on company policies related to warehousing operations procedures.
- Ensured proper maintenance of forklifts and other equipment used in the dock area.
- Communicated effectively with customers regarding order status updates or delivery delays.
- Provided support to internal departments by locating and delivering requested items promptly.
- Labeled parcels accurately according to company guidelines.
- Provided assistance to other departments as needed when assigned duties.
Education
High School Diploma -
Nansemond River High School
Suffolk, VA08-2023
Skills
- Effective Communication
- Active Listening
- Patience
- Attention to Details
- Problem-Solving
- Empathy
- Adaptability
- Conflict Resolution
- Product Knowledge
- Time Management
- Emotional Intelligence
- Team Lead
- Works Hard
- Information Protection
Certification
- PCA
- CPR
- First Aid
- Tova
- Medication Mangement
- DSP
Languages
5
Education and Training
other
References
References available upon request.
Timeline
Cashier/Front End Associate
Walmart
10.2023 - 04.2024
Ship/Dock Clerk
Amazon
02.2023 - 08.2023
Personal Care Assistant /Direct Support Professional
Sister's Developing Growth & Change Inc
04.2021 - Current
High School Diploma -
Nansemond River High School
Similar Profiles
Jesse GomezJesse Gomez
Front Office Receptionist at Find Your Balance, Center For Growth & ChangeFront Office Receptionist at Find Your Balance, Center For Growth & Change
Kenya SencionKenya Sencion
Babysitter at Sister's Kids and Sister's Friends KidsBabysitter at Sister's Kids and Sister's Friends Kids
Dora MunozDora Munoz
Caregiver Attendant at Sister's Sister'sCaregiver Attendant at Sister's Sister's
Rodney BarberRodney Barber
Engineer I at HII Fleet Support GroupEngineer I at HII Fleet Support Group
Dominique MartinezDominique Martinez
Gynecological Teaching Associate & Standardized Patient Program Participant at EASTERN VIRGINIA MEDICAL SCHOOL (EVMS)Gynecological Teaching Associate & Standardized Patient Program Participant at EASTERN VIRGINIA MEDICAL SCHOOL (EVMS)