Heaven Roark
10116 Family Lane , Chesterfield
Summary
Compassionate and dedicated Home Health Aide with experience at Chester Village Senior Apartments, skilled in patient care and vital signs monitoring. Proven ability to enhance resident comfort and safety while effectively communicating with families and medical personnel. Strong leadership as a Shift Leader at Cracker Barrel, improving customer satisfaction through training and mentorship as well as being an active participant within team engagement and stepping up when others feel they need the help.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Chester Village Senior Apartments
08.2024 - 11.2025
• Fed.
• Bathed/Dressed
• Administered medication.
• Handled paperwork and calls with families as well as medical and business personnel.
• Cooked and cleaned/light housekeeping
• Assisted residents with daily living activities, ensuring comfort and safety.
Shift Leader
Cracker Barrel
11.2018 - 02.2023
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored new employees on customer service best practices.
- Resolved customer complaints efficiently, enhancing overall satisfaction rates.
- Cooked/Prepped and safely handled food services
Education
High School Diploma - Standard Diploma
Manchester High School
Chesterfield Va06.2021
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
Certification
•CPR/AED/FIRST AID
•MMA-Medication Management Aide
•prior holding of HHA
Timeline
Home Health Aide
Chester Village Senior Apartments
08.2024 - 11.2025
Shift Leader
Cracker Barrel
11.2018 - 02.2023
High School Diploma - Standard Diploma
Manchester High School