Hebron Belhue
Hampton
Summary
Experienced in customer service roles, providing first point of contact support for hotel guests, ensuring efficient and welcoming experiences. Demonstrated ability to resolve customer complaints promptly, maintaining high levels of guest satisfaction through attentive service and effective problem-solving.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shamin Hotels
Hampton
05.2025 - Current
- Serve as the first point of contact for hotel guests, ensuring a welcoming and efficient experience.
- Resolved customer complaints promptly and efficiently.
- Maintain a high level of guest satisfaction through attentive service and problem-solving.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Administrative Assistant
Hunter Law Firm
Hampton
03.2024 - 09.2024
- Conducted research on various topics as requested by management.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
Education
Some College (No Degree) - Business Administration And Management
Old Dominion University
Norfolk, VASkills
- Customer service
- Data entry
- Order tracking
- Appointment scheduling
- Customer feedback
- Research coordination
- Confidential document handling
- Effective communication
- Process improvement
- Attention to detail
- Team collaboration
- Time management
Timeline
Customer Service Representative
Shamin Hotels
05.2025 - Current
Administrative Assistant
Hunter Law Firm
03.2024 - 09.2024
Some College (No Degree) - Business Administration And Management
Old Dominion University