Hector Trinidad
Winchester
Summary
Solid foundation in hospitality services. Consistently ensured guest satisfaction through attention to detail and efficient service. Demonstrated strong organizational and communication skills, fostering positive client experiences.
Experienced with guest relations, ensuring welcoming atmosphere and addressing needs effectively. Utilizes problem-solving skills to handle guest inquiries and complaints efficiently. Track record of maintaining high service standards, contributing to overall guest satisfaction.
Hospitality professional with strong focus on customer satisfaction and seamless service delivery. Experienced in team collaboration and adapting to changing needs. Skilled in guest relations, problem-solving, and multitasking. Reliable and results-driven, ensuring positive and efficient guest experience.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Patient Hospitality Associate
Valley Health-Winchester Medical Center
10.2021 - Current
- Communicated effectively with patients to ensure comfort and address concerns promptly.
- Trained new staff on operational procedures and best practices in patient care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
Retail Sales Associate
Kohl's Inc
06.2021 - 10.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently to process transactions and manage cash register.
- Maintained merchandise presentation standards, ensuring shelves were stocked and organized.
- Collaborated with team members to achieve sales targets and improve customer satisfaction scores.
- Participated in training sessions for new associates, fostering a supportive team environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Team Member
KFC CORPORATION
09.2020 - 12.2020
- Assisted team members in daily operational tasks, ensuring smooth workflow and task completion.
- Learned and adhered to safety protocols while performing assigned duties efficiently.
- Supported inventory management by organizing and maintaining stock levels.
- Engaged with customers to provide excellent service and address inquiries effectively.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Provided exceptional customer service by efficiently taking orders and responding to inquiries.
- Assisted kitchen staff in food preparation, ensuring adherence to safety and hygiene standards.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Applied Science - Mechanical Engineering
Laurel Ridge Community College
Middletown, VA06-2026
High School Diploma -
Millbrook High School
Winchester, VA06-2022
Skills
- Guest relations
- Reservation management
- Language proficiency
- Professional appearance
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking Abilities
- Customer satisfaction
- Active listening
- Nutritional knowledge
- Analytical thinking
- Kitchen equipment operation and maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Gym Workouts
- Backpacking and Hiking
- I like working with my hands and fixing things
- Cooking
- Outdoor Recreation
- Fashion and Style
- Strategy Games
- Camping
Timeline
Patient Hospitality Associate
Valley Health-Winchester Medical Center
10.2021 - Current
Retail Sales Associate
Kohl's Inc
06.2021 - 10.2021
Team Member
KFC CORPORATION
09.2020 - 12.2020
Associate of Applied Science - Mechanical Engineering
Laurel Ridge Community College
High School Diploma -
Millbrook High School